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VidyoDesktop for Windows and Mac: About Version 3.6.16


What's New in this Release

Here's what's new in this release:

  • Resolved Issues
    • During this release, Vidyo enhanced the security of the VidyoDesktop application to improve your privacy and protection. 
    • With this version, your upgrade will successfully occur by checking the proper parameters.  Read more about the other bug fixes below in the Resolved Issues section.
  • Transition to VidyoConnect 
    • Vidyo would be happy to assist with your upgrade of your organization's Vidyo client to our latest and greatest offering: VidyoConnect. When you transition fromVidyoDesktop™ to VidyoConnect, you'll immediately notice many new helpful features and an increased global alignment across your enterprise. All of these benefits allow for better-informed decisions, faster responses, and deeper trust. 
    • Vidyo will provide you with the tools you need to make this transition simple and seamless.
    • Please review the Transition from VidyoDesktop to VidyoConnect article to learn more about the steps required.
    • If you have any questions or need help, please contact your customer success manager or email



Platform Compatibility for VidyoDesktop

The following table defines the compatibility between VidyoDesktop version 3.6.16 and Windows and OS platforms.

Compatible Windows® Platforms Compatible Mac® OS X Platforms
Windows 7 32-bit and 64-bit Mac OS X 10.8.5
Windows 8 32-bit and 64-bit Mac OS X 10.9.5
Windows 8.1 32-bit and 64-bit Mac OS X 10.10.5
Windows 10 32-bit and 64-bit Mac OS X 10.11 - 10.11.5
  Mac OS Sierra 10.12x


Portal Compatibility for On-Premise VidyoDesktop Customers

If you are an on-premise customer, refer to the Vidyo Compatibility Matrix article to determine which version of the VidyoPortal™ your VidyoDesktop release is compatible with.


Resolved and Known Issues

Resolved Issues 

The following table lists the resolved issues in VidyoDesktop version 3.6.16:

VidyoDesktop Version 3.6.16 - Resolved Issues
Key Summary
VD-10410 To improve and safeguard your security, Vidyo updated VidyoDesktop to the latest Open SSL library and the cURL library.
VD-10404 Vidyo corrected a bug so that the VidyoDesktop no longer crashes om MAC OS when making or answering a video call.
VD-10406 Vidyo resolved an issue on MacOS 10.14 Mojave so that now when you disable the microphone before a call; VidyoDesktop will now correctly display the microphone as disabled. Important Note: VidyoDesktop is not completely optimized for MacOS Mojave and hence it is not listed in the Compatibility Guide. It can work but under the conditions listed in VD-10405 (see below).  
VD-10405 Even though a warning message displays upon install of VidyoDesktop; the application will still install correctly.  The warning message will display "is not optimized for your Mac; this app will not work with future versions of macOS....". Apple had previosly announced MacOS 10.14 Mojave will be the last version to support legacy 32-bit applications. Important Note: Vidyo will not upgrade to the 64 bit release; however, will be happy to help you transition to our latest and greatest offering: VidyoConnect (see the "What's New" section above for more details). 
VD-10284 Vidyo corrected a bug so that the VidyoDesktop 3.6.9 no longer crashes under MacOS Sierra and Capitan if the Share feature is undocked and left open while making a new call, or when content is shared during full screen mode.


Known Issues 

The following table lists the known issues in VidyoDesktop version 3.6.16:

VidyoDesktop Version 3.6.16 - Known Issues
Key Summary
VD-10363 VidyoDesktop is not closing the TCP connection after a SOAP request is sent.
VD-10354 Room owners are not able to see the native Mute Audio, Mute Camera, and Disconnect buttons.
VD-10350 The native control meeting options do not synchronize with the HTML control meeting page.
VD-10272 After upgrading from Windows 7 to Windows 10, the FECC plug-in for VidyoDesktop no longer works as expected. Therefore, users are not able to use the camera control icons to control the far-end camera.



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