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VidyoCloud Firewall Information for Connecting Clients/Endpoints

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This article lists the subnets for the following environments:

In addition, ports are listed in this section:

With VidyoCloud, the connection will be initiated from the client/endpoint side. This means that in most network environments, the VidyoCloud applications will work without requiring the network team to modify the configuration. Keep in mind, however, that in some environments which are more restrictive outbound, the network team may need to make changes that allow VidyoCloud to work. 

 

VidyoConnect (vidyocloud.com)

Production Subnets (Current)

The following table lists the current VidyoConnect production subnets.

35.190.112.0/27 35.234.192.0/26 173.231.176.192/26
35.192.192.0/25 35.234.208.0/28 18.179.224.29/32
35.203.232.0/27 35.234.224.0/27 34.196.148.94/32
35.227.0.0/26 35.234.240.0/26 35.167.43.145/32
35.227.128.0/24 35.235.0.0/28 52.56.89.145/32
35.230.240.0/26 35.235.32.0/26 52.77.164.11/32
35.234.160.0/26 35.235.48.0/27  
35.234.176.0/25 35.243.0.64/26  

 

Added (October 2018)

The following table lists the subnets that were added in October, 2018. They ARE INCLUDED in the Production Subnets (Current) table at the beginning of this article.

35.190.112.0/27 35.243.0.64/26 18.179.224.29/32
35.203.232.0/27    

 

To Be Deprecated (February 2019)

The following table lists the subnets that will be deprecated in February, 2019. They are NOT INCLUDED in the Production Subnets (Current) table at the beginning of this article.
 

107.6.79.0/26 206.191.157.0/26 63.251.243.64/27
107.6.122.192/28 216.52.1.160/28  74.201.173.128/26 
173.231.188.96/27 31.186.235.0/24 75.98.89.0/24
206.191.153.64/27    

 

Deprecated (September 2018)

The following table lists the subnets that were deprecated in September, 2018. They are NOT INCLUDED in the Production Subnets (Current) table at the beginning of this article.

107.6.118.192/28 34.202.3.138/32 35.203.12.186/32
107.6.119.224/27 52.86.143.131/32 35.203.91.58/32
107.6.77.64/26 63.251.226.112/28 35.203.60.94/32
206.191.157.128/27 64.94.182.0/24 35.203.126.151/32
23.92.176.72/29 69.88.134.112/28  

 

 

VidyoCloud Staging Subnets (Current)

The following table lists the current VidyoCloud staging subnets.
  

35.190.112.32/28 35.234.160.64/27 35.234.240.64/27
35.192.192.192/27 35.234.176.192/26 35.235.0.16/28
35.203.232.32/28 35.234.192.128/27 35.235.32.64/26
35.227.0.64/27 35.234.208.16/28 35.235.48.32/28
35.227.129.192/26 35.234.224.64/28 35.243.0.32/27
35.230.240.64/26    

 

 

VidyoConnect EU (eu.vidyoconnect.com)

Production Subnets (Current)

The following table lists the current VidyoConnect EU production subnets.
 

35.203.232.0/27 35.235.32.0/26 206.191.157.0/26
35.234.160.0/26    

 

 

VidyoConnect Health Edition (health.vidyoconnect.com)

Production Subnets (Current)

The following table lists the current VidyoConnect Health Edition production subnets.
 

34.212.214.65/32 35.192.192.0/25 35.234.176.0/25
35.167.146.4/32 35.227.0.0/26 35.243.0.64/26
35.190.112.0/27  35.227.128.0/24 63.251.243.64/27 

 

VidyoConnect Epic (health.vidyoworks.com)

Production Subnets (Current)

The following table lists the current VidyoConnect Epic production subnets.
 

34.202.3.138/32 52.86.143.131/32 74.201.173.128/26
35.227.128.0/24 63.251.226.112/28   

 

VidyoConnect Epic customers are being migrated to VidyoConnect Health Edition, and the VidyoConnect Epic system will be deprecated upon migration completion.

 

 

VidyoWorks PaaS (api.vidyocloud.com)

Production Subnets (Current)

The following table lists the current VidyoWorks PaaS production subnets. These subnets were added in October, 2018.

35.190.112.0/27 35.234.160.0/26 35.234.240.0/26
35.192.192.0/25 35.234.176.0/25 35.235.0.0/28
35.203.232.0/27 35.234.192.0/26 35.235.32.0/26
35.227.0.0/26 35.234.208.0/28 35.235.48.0/27
35.227.128.0/24 35.234.224.0/27 35.243.0.64/26
35.230.240.0/26    

 

To Be Deprecated (February 2019)

The following table lists the subnets that will be deprecated in February, 2019. They are NOT INCLUDED in the VidyoWorks PaaS Production Subnets (Current) table above.

31.186.235.0/24 64.94.182.0/24  
63.251.243.64/27 75.98.89.0/24  

 


For All VidyoCloud Environments:
 

We host clients on AWS CDN which does not guarantee static IPs. AWS subnets can be found here: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html.

 

Ports

The following table lists the ports, IPs, and ranges.
 

443 TCP HTTPS
17990 TCP Vidyo Signaling
17992  TCP Vidyo Signaling
1025-2048 TCP H245, Gatekeeper DIscovery and Q.931 Call Setup
5060-5061 TCP SIP Signaling
50000-65535 UDP Media

 

  • Media ports are negotiated between the endpoint and the VidyoCloud server.
  • VidyoGateway (H.323/SIP) negotiates media ports on UDP or TCP based on the offering from the incoming endpoint. 
  • For Vidyo endpoints, if the ports listed above are not allowed, the endpoint will try falling back to VidyoProxy using only 443.
  • Some firewalls may misclassify the media traffic and apply a UDP default timeout. In these cases, calls will always drop at exactly the same time. To avoid call timeouts, change the default (0:02:00 – 2 minutes) to a time that is longer than the longest potential call.

 

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