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VidyoPortal and VidyoRouter: About Version 18.3.1

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What's New in this Release

Here's what's new in version 18.3.1:

  • Support for Opus Audio 
    • If you’re a healthcare provider, you’ll be happy to know that Opus audio now powers our healthcare workflows. The Opus codec is a high-quality, highly versatile codec that supports full-band audio with sampling rates up to 48 khz. In order to use the Opus audio feature, your VidyoConnect™ endpoint must support it. 
  • Enhanced Security 
    • At Vidyo, we continually review and implement practices and procedures to safeguard your security when using our application(s). In this release, we’ve specifically made some protection improvements.  
  • getMembers API 
    • The query parameter in this method now only searches on the member name and not on the room extension and the room name. As an alternative, use the searchMembers API method to search for room extension and room name. Refer to pages 61-63 of the latest Web Services API User Guide.
       

Important Notices for On-Premises Customers

To ensure that your on-premises upgrade goes smoothly

  • You must upgrade to VidyoPortal and VidyoRouter version 18.3.1 from version 18.2.0, 17.x, or 3.4.6. Upgrades from versions earlier than 3.4.6 are not supported. Therefore, if you have a VidyoPortal version that is earlier than 3.4.6, you must first upgrade to 3.4.6 and then upgrade to version 18.3.1.

  • You must apply Security Update 19 (SU19) to your VidyoPortal before you upgrade to version 18.3.0. The SU19 package and documentation are available from the Security Update Packages section on the Help Center.

  • If you have 10,000 to 15,000 endpoints that need to download the new version from the VidyoPortal, Vidyo recommends that you host the installer on a CDN (Content Delivery Network) so your endpoints can download them from there. Since CDNs can be geo-located, downloads are typically faster. Additionally, for large-scale client distributions, impact on the VidyoPortal performance is significantly reduced.

  • VidyoPortal Virtual Edition version 3.4.x and later uses more memory in order to run more efficiently than VidyoPortal Virtual Edition version 3.3.x, and therefore requires a minimum of 8 GB of memory. Because previous versions required less memory, you may need to increase the memory allocation on your VidyoPortal Virtual Machine before upgrading.

  • Refer to the Upgrading your VidyoPortal System Software article for information about how to perform the upgrade.

  • Please review the "Resolved and Known Issues" section in this article before upgrading.

Compatibility

Internet Browser Compatibility 

  • Internet Explorer®: 
    • Important: When upgrading the VidyoPortal using Internet Explorer, please use version 10 or later. Alternatively, you can use another browser, such as Chrome or Firefox.
    • IE 10 and 11 are supported in non-compatibility modes.

Endpoint Compatibility

If your organization has an on-premises VidyoPortal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which endpoint versions are compatible with your VidyoPortal release.

If you are using VidyoGateway version 3.5.x, please read the note below.

If you are using this release of the VidyoPortal and VidyoRouter with VidyoGateway version 3.5.x, please note that if the conference moderator or a participant mutes the video of another participant in the call, all legacy participants in the call will see the last frozen frame of the participant whose video was muted.

If you anticipate that this issue will affect your workflows, Vidyo recommends that you do not upgrade to version 18.3.1 at this time. Vidyo plans to release a new version of VidyoGateway in the near future that will address this issue.

 

Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoPortal and VidyoRouter version 18.3.1:

 

VidyoPortal and VidyoRouter Version 18.3.1 - Resolved Issues
Key Summary
VPTL-9057 An issue was fixed where VidyoDesktop/SAML login works correctly when CDN download is enabled for that Tenant.
VPTL-9056 An issue was fixed where under certain circumstances, in the Admin user interface, the Users' tab check boxes would not display. 
VPTL-9053 Users can now successfully generate a meeting in a scheduled room with the correct PIN in VidyoDesktop, Chrome Plugin, etc. When joining the meeting and going into the Moderate Call page; the original email invite will have the correct extension and PIN.
VPTL-9050 When using the Epic integration notification server and modifying the notification password via the Tenant Admin UI now correctly gets saved.
VPTL-8864 The web services API’s “createRoom” from the VidyoPortalUserService and “addRoom” from the VidyoPortalAdminService now properly enforces character set validation for the "name" attribute. Requests using incorrect character sets will be rejected.
VPTL-8944 In the Current Calls page within the Super interface, the extension numbers correctly display.
VPTL-8875 The email field that is used when adding a user has been updated to prevent the Admin UI from freezing when long or complex email addresses are added.
VPTL-8839 When the VidyoDesktop™ client is downloaded from VidyoPortal version 18.1.0, it no longer gets flagged for quarantine by Symantec.  
VPTL-8752 The jQuery version used by the VidyoPortal was updated as part of standard security updates. 
VPTL-8747 Email addresses for user accounts are now accepted as valid when they use both upper and lower case letters (such as Test-USER@useraccount.org). 
VPTL-8586 The notification users receive about their Port license expiration now includes the remaining number of days as well as the IP address. The notifications have been updated in English and in other localized languages (e.g. Traditional and Simplified Chinese, Korean, Thai).  
VPTL-8577 In an effort to mitigate security vulnerabilities, CSV exports are sanitized in order to prevent Excel from executing malicious content. 
VPTL-8574

An issue was fixed so users can now log in successfully after updating SAML metadata with new certificate without restarting the VidyoPortal. 

VPTL-8404

An exported User csv file now correctly displays Chinese characters.

VPTL-7820

VidyoPortal audit logs now record when edits or modifications are made to existing legacy users in the system.

VPTL-6998

The WebcastURL created from VidyoPortal UI now corresponds to the result returned on a GetWebcastURLRequest call instead of displaying as blank.

VPTL-6905

When the tenant and user language are set to a language other than English and the VidyoConnect™ language is also set to that language, the Control Meeting page as viewed from VidyoConnect now appears in the selected language rather than in English.

VPTL-6407

The CSV file now correctly displays the 2 byte Chinese characters when the data is exported.  

VR-814

An issue was fixed where VidyoRouters can leave up a stale TCP connection that may eventually lead to a cascade broken alert.

VR-809 A rare VidyoRouter crash that occurred due to a timing issue when participants left the conference has been resolved.
VR-807 You can now properly generate a Certificate Signing Request (CSR) from the VidyoRouter Security tab.
VR-783
and
VR-780
A rare VidyoRouter crash that occurred when the system was being restarted while active calls were up has been resolved.
VR-779
and
VR-757
An issue where some participants on cascaded routers experienced one-way audio no longer occurs.
VR-762 When content is shared during a call, that content no longer appears blurry when it is received by legacy systems.
VR-761 Vidyo resolved an issue where some participants in a call were occasionally unable to see all of the other participants in the call.


Known Issues

The following table lists the known issues in VidyoPortal and VidyoRouter version 18.3.1:

VidyoPortal and VidyoRouter Version 18.3.1 - Known Issues
Key Summary
VPTL-7966 Search queries are unable to retrieve restricted groups that have special characters (such as ~, %, @, etc.) in the group name.
VPTL-7940 When a user is created locally and that user logs in to Vidyo Neo using their LDAP credentials, the user details are not imported from LDAP; therefore, if the user belongs to a restricted group, the restricted group is not created when the user logs in.
VPTL-7309 The status-notify.log in the TCP streaming server does not properly update when audio or video is muted from the HTML Control Meeting page.
VPTL-7269 If the Guest Group, Guest Proxy, and Guest Location Tag are set on the Settings > Guest Settings page, and then those values are deleted from the VidyoPortal, the Guest Group and Guest Proxy fields should then display “Default” and the Guest Proxy field should display “No Proxy”; however, all three fields display numeric values.
VPTL-7172 The status-notify.log in the TCP streaming server does not capture the Presenter Mode enable/disable status.
VPTL-7168 The status-notify.log in the TCP streaming server does not capture SAML user and room status (such as logging in and creating rooms).
VPTL-7162 The status-notify.log in the TCP streaming server does not capture creating a scheduled room.
VPTL-7160 The status-notify.log in the TCP streaming server does not capture creating a public room.
VPTL-7147 The TCP streaming server is unable to keep up with the logging of user events.
VPTL-6938 On the Settings > Maintenance > Database page in the Super Admin portal, when the Factory Defaults button is pressed, the database is restored to the factory defaults but an erroneous “Failure” error message appears.
VPTL-6900 The Cancel button does not work on the Admin portal CDR Access page.
VPTL-6862 If the Added or Uploaded drop-downs are selected on the Settings > Endpoint Software Versions page, the “Sort Ascending” and “Sort Descending” options are grayed out.
VPTL-6851 If a user clicks the Activate or Delete button on the Settings > Endpoint Software Versions page when there is nothing in the “External CDN URL” list, the erroneous message “Please select only one External URL” appears instead of a message indicating that there is no URL present or that the user must add a URL.
VPTL-6818 If an invalid External CDN URL is entered on the Endpoint Software Versions page and the user clicks the Save button, the URL is not saved; however, the system does not display an error message indicating that the URL is invalid and cannot be saved.
VPTL-6790 When the Thai language is selected as the system language, some messages continue to appear in English.
VPTL-6253

When SSL is disabled, the VidyoPortal prompts for a reboot when a new server certificate is applied.

VPTL-6199

Performing a factory default deletes the FQDN from the VidyoManager.

Workaround: Restore the FQDN by going through the network interface configuration in the System Console.
VPTL-6196 When auto-provisioned LDAP users who are currently logged in get deleted from the Admin > Users page, those users should get logged off and deleted; however, occasionally, some of the users do not get logged off and/or do not get deleted.
VPTL-6143 After starting a "Force Standby" action, the Force Standby button should be inactive, but is still active.
VPTL-6071 On the Hot Standby page, the Peer Status is only updated when the page is loaded at login or when it is reloaded. Navigating to another menu on the Super Portal does not update that status indicator.
VPTL-6032 When the management interface on the VidyoGateway™ is on an alternate port (e.g., 8443), there is an extra "/" character inserted before the port number in the hyperlink on the VidyoPortal Component page.
VPTL-5392 When SSL is enabled, the erroneous message “Super Security SSL Settings have been reset…” is displayed rather than the correct “Restart is pending…” message when a reboot is cancelled after applying a client CA certificate.
VPTL-5366 When SSL is enabled, the user is not prompted to reboot the server after regenerating a self-signed certificate.
VPTL-4978 If media encryption is disabled on the VidyoPortal, it does not prompt to reboot although it must be rebooted for the setting to take effect.
VPTL-4907 When performing a restore to factory defaults, no progress bar appears. In addition, after the factory defaults are restored, the VidyoPortal does not get automatically logged off.
VPTL-4753 On the Settings > Hot Standby > Operation page, if OK is selected for Force Standby, the system stays on the Operation page after the force standby instead of navigating to the login page.
VPTL-4666

The Cancel button does not revert back to the last saved state for VidyoWeb™, VidyoMobile™, and VidyoProxy search options and syslog.

Workaround: Refresh the page or click on a different tab to revert to the last saved state.
VPTL-4344

On the VidyoGateway/VidyoReplay/VidyoRecorder Components page, the Save button is disabled even after the user enters all mandatory fields.

Workaround: To enable the Save button, click anywhere on the page after entering the mandatory fields.

VPTL-4133

The same legacy device cannot be added to two different tenants. The legacy device must be deleted from one tenant in order to add it to another tenant.
VPTL-4120 When a user joins a conference via IPC, that user’s status shows as Busy (as expected) but room names for that user are erroneously listed in the Room column.
VPTL-3677 Forgot Password does not function for locally authenticated Normal users if the admin or operators are LDAP authenticated.
VPTL-3623 The system restart message does not display after refreshing the browser on the Super Admin portal > Settings > Security page.
VPTL-2766 The Group Limit is not enforced when a user invites all of the participants at once.
VPTL-2444 If an existing tenant is edited to change the prefix to 0, the erroneous message “Cannot use prefix “0”. Please choose another Tenant Ext. Prefix” appears.
VPTL-2338 When a VidyoRoom™ SE is added to the VidyoPortal, it does not appear on the VidyoPortal Manage VidyoRooms page.
VPTL-1568 The Super and Admin UIs do not display the "Forgot Password" link when LDAP authentication is enabled and none of the users are selected for LDAP authentication.
VPTL-1098 After enabling the "Enforce password complexity rules", the Super Admin and Operator user types are not forced to change their passwords. 
Workaround: Manually update the passwords for these user types.
VPTL-1089 The Admin account receives a license expiration notification email twice (instead of once) when each of the 45, 15, 7, and 6 day increments are left for the license expiration.
VPTL-976 The Audit logs may be captured in a non-sequential date and time order, may not capture log outs due to session time out, and may not capture or may incorrectly capture actions performed from the Components or Maintenance tabs.
VPTL-867 The Audit logs do not capture changes made to some of the tabs on the Settings page.
VPTL-237 When a direct call is made from a legacy device to a VidyoDesktop user and the call times out because the VidyoDesktop user does not answer, the user status is not updated to RingNoAnswer.
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