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VidyoEngage for Genesys: About Version 18.4.0.1

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About This Release

This release package contains the Vidyo plugin along with the tested WDE (Workspace Desktop Edition) versions 8.5.125.xx, 8.5.117.xx, and 8.5.128.xx. The installation package files for the WDE plugin binaries are split into these two zip files in the WorkspaceDesktopEdition folder: 

  • WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip, which supports WDE 8.5.125.xx and 8.5.128.xx.
  • WorkspacePlug-in_Vidyo_18.4.0.1-117.18_10152018.zip, which supports WDE 8.5.117.xx.

This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.

What's New in This Release

  • SIP Call From Identifier
    • The WDE Plugin now includes the “callFromIdentifier” parameter in the SIP recorder invite message.
  • Shared Application Whitelisting and Blacklisting
    • In order to limit the scope of applications that can be shared between customers and agents during a video call, WDE Administrators can now set up a whitelist and blacklist of shareable applications.
  • Vidyo Server Integration with Management Framework for Linux 
    • You can now configure Vidyo Server for Linux with an admin port. 
    • A shutdown script, which enables Vidyo Server for Linux to shut down gracefully, is now available.
    • When using Linux, you can now configure the Vidyo Server application object Annex with Start and Stop commands. 
  • Customer Web Client Sample with Genesys Widgets
    • A Click to Vidyo use case has been integrated with Genesys Widgets.
    • A Chat to Vidyo use case has been integrated with both GMS and Genesys Widgets.
  • Updated WDE Vidyo Client
    • Vidyo Client DLL version 3.5.12.0001 is now used with the WDE.

Deployment Package Contents

The deployment package contents include the following: 

FILE CHANGED FROM LAST RELEASE
VidyoServer_18.4.0.1_10042018.zip Yes
WebIntegration_Vidyo_18.4.0.1_10042018.zip Yes
WorkspacePlug-in_Vidyo_18.4.0.1-117.18_10152018.zip Yes
WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip Yes
WorkspacePlug-in_Templates_18.4.0.1_09202018.zip Yes
VidyoApplications_18.4.0.1_09202018.zip Yes
ORSApp_18.4.0.1_09202018.zip No 

 

Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.0.1:

VidyoEngage for Genesys Version 18.4.0.1 - Resolved Issues
Key Summary
GEN-372

In the WDE, the ability to share applications now works on Windows 8+ operating systems.

GEN-359

An ORS Genesys Routing issue has been resolved, thereby enabling the interaction to route to the default skill if an agent with the primary skill is not available.

GEN-356

In the WDE, the Video Session release button is now shown on the Vidyo toolbar for Registered Agents as well as when there are multiple escalations from Chat to Vidyo within a single chat session.

GEN-355

In Voice to Vidyo outbound interactions, the Vidyo button (which enables escalation to a Vidyo call) now displays even when an evaluation error occurs.

GEN-295

The Vidyo Server Routing Timeout now correctly cleans out the interaction after an agent invite timeout or after the interaction is revoked from the agent desktop (if it is ringing and is stopped by the interaction server).

 

Known Issues

The following table lists the known issues in VidyoEngage for Genesys version 18.4.0.1:

VidyoEngage for Genesys Version 18.4.0.1 - Known Issues
Key Summary
GEN-375

Window names with languages using Unicode characters can sometimes show those characters incorrectly. This will be addressed in upcoming versions.

GEN-374

A shared application stops being displayed in its tile after switching to a parallel chat tab.

 

 

 

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