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VidyoConnect for Mobile - Android 8 Audio Issue Workaround




Vidyo discovered an audio issue that occurs when using specific Android devices with VidyoConnect for Mobile version 18.2.0. Android OS versions 9.0 Oreo and later are not compatible with Vidyo’s Resource Manager capabilities, resulting in central processing unit (CPU) optimization issues. Users may experience the call audio becoming garbled, distorted, or delayed on devices such as the Nexus 5x running Android 8.0 or later.

As a workaround for this audio issue, turn off your camera and shut down other applications. In the release version 18.3.0, Vidyo will prevent this issue by automatically restricting the number of video tiles within a call to reduce impact on CPU.

Below is a list of the whitelisted devices with higher CPU capacity that allow VidyoConnect call audio to work properly without restriction. As always, Vidyo will notify you once this issue is resolved.


Phone Brand Phone Type
Asus  Zenfone 3 
Asus Zenfone 3 Max
Asus  Zenfone 3 Ultra
Asus  Zenfone 3 Deluxe
Asus Zenfone 5
Asus Zenfone Pegasus 4S Max Plus
Asus  ZenFone 3
Asus  ZenFone 4 Max Pegasus 4A
Asus  Zenfone Pegasus 3s Max
Asus  ZenFone Pegasus 4A
Asus Zendfone 4
Asus  ZenFone 5Z
Asus  ROG Smartphone
BlackBerry DTEK60
Google Pixel 2
Google Pixel XL 
Google  Pixel 
Google  Pixel 2 XL 
Google  Pixel 3 
Google  Pixel 3 XL 
HTC Desire 10 EVO One 
HTC  U11 
HTC  U11 Plus 
HTC  U Ultra 
HTC  U12 
Huawei P20 Pro 
Huawei  P20 Lite 
Huawei  P20 
Huawei  Mate 10 
Huawei  Mate 10 Pro 
Huawei  Mate 10 Lite 
LeEco  (LeTV) Le Pro 3 Pro3 
LeEco  Le Max 2 
LeEco  Letv Le Max 2 
LeEco  Letv X650 Pro 3 Dual 
Lenovo  ZUK Z2 
Lenovo  ZUK Edge 
LG  V20 
LG  G5 
LG  G6 
LG  G7 ThinQ 
LG  V30 
LG  V30+ 
LG  V30S ThinQ 
Meizu Meizu 16 
Motorola Z Droid 
Motorola Z Force 
Motorola  Z 
Motorola  Moto Z2 Force 
Motorola  Moto Z 
Nokia 8 Sirocco 
Nokia  Nokia 8 
OnePlus  OnePlus 3T 
OnePlus  OnePlus 3 
OnePlus  OnePlus 5 
OnePlus  OnePlus 5T 
OnePlus  OnePlus 6 
OPPO Find X 
Razer  Phone 
Samsung  Galaxy S7 
Samsung  Galaxy S7 Edge 
Samsung  Galaxy S8 
Samsung  Galaxy S8 Plus 
Samsung  Galaxy S7 Active 
Samsung  Galaxy Note 8 
Samsung  Galaxy S9 Plus 
Samsung  Galaxy S9 
Samsung  Galaxy Note 9 
Sharp  Aquos R 
Sharp  Aquos R2 
Smartisan  Nut R1 
Sony  Xperia XZs 
Sony  Xperia X Performance 
Sony  Xperia XZ Premium 
Sony  Xperia X 
Sony  Xperia XZ1 
Sony  XZ1 Compact 
Sony  XZ2 Compact 
Sony  Xperia XZ2 Premium 
Sony  Xperia XZ2 
Vivo  Xplay 6 
Vivo  Nex S Mobile Phone 
Xiaomi  Mi5s 
Xiaomi  Mi 6 
Xiaomi  Mi Mix 2 
Xiaomi  Mi Note 2 
Xiaomi  Mi 5s 
Xiaomi  Mi 5s Plus 
Xiaomi  Mi Mix 2S 
Xiaomi  Black Shark 
Xiaomi  Mi 8 Mi8 
Xiaomi  Mi 6X 6 X 
ZTE Axon 7
ZTE Nubia Z11
ZTE Nubia Z17
ZTE Nubia Z18


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