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VidyoEngage for Genesys: About Version 18.3.0.2

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What's New in this Release


This release package contains the Vidyo plugin along with the tested WDE versions 8.5.125.xx and 8.5.117.xx. The installation package files for the WDE plugin binaries are split into two zip files in the WorkspaceDesktopEdition folder, which are as follows: 

  • WorkspacePlug-in_Vidyo_18.3.0.2-125.04_06282018.zip, which supports WDE 8.5.125.xx.
  • WorkspacePlug-in_Vidyo_18.3.0.2-117.18_06282018.zip, which supports WDE 8.5.117.xx.

This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.


Here's what's new in this release: 

  • Video Session Transfer
    • An agent can now transfer a video session from the toolbar.
  • Skill-Based ORS Routing Implemented
    • A customer may now use predefined skill-based routing from VidyoApplications.
  • Customer Status Notification  
    • An agent can now receive an extended session status notification about messages sent to a customer. 
    • An Administrator can configure auto disconnect of an agent when the customer drops a session.
    • An Administrator can configure, enable, or disable a video session release confirmation dialog message or button labels. 
  • Vidyo Server Management Framework Support 
    • Vidyo Server is integrated with LCA and can report application status.
    • An Administrator can open the Vidyo Server Health Information tab, and then see the server version and status.
    • An Administrator can now start and stop the Vidyo Server easily from a Windows service.
    • An Administrator can monitor, start, and stop the Vidyo Server from the Genesys Administration Console.

Deployment Package Contents

The deployment package contents include the following: 

FILE CHANGED FROM LAST RELEASE
VidyoServer_18.3.0.2_06282018.zip Yes
WebIntegration_Vidyo_18.3.0.2_06282018.zip No
WorkspacePlug-in_Vidyo_18.3.0.2-117.18_06282018.zip Yes
WorkspacePlug-in_Vidyo_18.3.0.2-125.04_06282018.zip Yes
WorkspacePlug-in_Templates_18.3.0.2_06282018.zip Yes
VidyoApplications_18.3.0.2_06282018.zip Yes
ORSApp_18.3.0.2_06282018.zip No change from 1.1.1.0_09162016

 

Resolved Issues

The following table lists the resolved issues in VidyoEngage for Genesys version 18.3.0.2. There are no new known issues:

 

VidyoEngage for Genesys Version 18.3.0.2 - Resolved Issues
Key Summary
GEN-316

The correct Vidyo Server binary version is reported in the logs. The new server application template must be imported.

GEN-293

The Vidyo Server is correctly handing the exception BrokenPipe after an unexpected websocket connection release.

 

 

 

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