Partners Blog Contact Us

VidyoEngage Kiosk: About Version 18.1

Follow

VidyoEngage™ is fully equipped with an array of features, making it the perfect solution for improving customer engagement, fostering customer loyalty, increasing customer advocacy, cutting problem resolution time, and avoiding customer churn. With the use of full voice, webchat, email, social media, and most importantly, video, VidyoEngage creates a personal touch that keeps customers engaged.

Message.png

VidyoEngage Kiosk is a native Windows®-based PC, laptop, and tablet application that can be configured to run on a full-screen kiosk. With VidyoEngage Kiosk, you can bridge the gap between online convenience and interpersonal connections by making it simple for your customers to connect with your organization over video, right from your in-branch kiosk.
 

What's New in This Release

Here's what's new in this release:

  • New Key-Value Pair for Linking Skills and Other Data
    • Version 18.1 of VidyoEngage Kiosk adds Key-Value Pair (KVP) support that enables you to send additional data to the Genesys backend along with the Skill selection made by the user
      • For example, a VidyoEngage Kiosk could be configured by an administrator to add “Location = New York” for all users. If a user then selects a Skill (such as Mortgage, Savings, Private Equity, or Loan Officer), Genesys will also send “Location = New York”. The Genesys backend will then try to find an agent that matches the selected Skill along with the Location.
    • You can set up the proper skills routing via the APIs.
  • Ability to Install Visual C++ Redistributable Packages
    • VidyoEngage Kiosk requires Visual C++ Redistributable Packages in order to use Visual Studio 2013 x86. Version 18.1 now provides you with the opportunity to install these during the installation of the Kiosk application.
  • For more information about VidyoEngage Kiosk, see the VidyoEngage Kiosk: Overview, Client Checklist, and Package and VidyoEngage Kiosk: Local Configuration articles.

 

Compatibility

The following table defines the compatibility between VidyoEngage Kiosk version 18.1 clients, OS, browser, and mobile platforms.

 

Compatible  
Platforms
Browser Platforms for Customers Browser Platforms for Agents Mobile Platforms for Customers Mobile Platforms for Agents

Windows®

  • Windows 7 32-bit and 64-bit
  • Windows 10 32-bit and 64-bit

Chrome™

  • WebRTC
  • VidyoWeb™ for Chrome Extension

Chrome

  • WebRTC
  • VidyoWeb for Chrome Extension

iOS

  • iPhone®
  • iPad®
iOS
  • iPhone
  • iPad

Mac® OS X

  • Mac OS X 10.6 -10.12.1

Firefox®

  • WebRTC
  • VidyoWeb Plugin

Firefox

  • WebRTC
  • VidyoWeb Plugin

Android

  • Phone
  • Tablet

Android

  • Phone
  • Tablet
iOS
  • iOS 8.4.1 and later
Internet Explorer
  • VidyoWeb Plugin
Internet Explorer
  • VidyoWeb Plugin
   
Android™
  • Android 5.0 and later
Safari®
  • VidyoWeb Plugin
Safari
  • VidyoWeb Plugin
   

 

Resolved Issues

The following table lists the resolved issues in VidyoEngage Kiosk version 18.1:

 

VidyoEngage Kiosk Version 18.1 - Resolved Issues
Key Summary
VEE-410 The VidyoEngage Kiosk application can now be updated when the system TEMP folder contains a Kiosk folder from the previous installation.
VEE-404 An issue that caused an HTTP 500 error message in the logs and prevented agents and clients from seeing and hearing each other has been resolved.
VEE-403
and
VEE-60
An issue that cause VidyoEngage Kiosk to crash while running on Windows 10 has been resolved. 
VEE-280 Customers can now connect via a single unified Kiosk client application that works with the VidyoEngage Express backend infrastructure and the Genesys infrastructure.
VEE-260 If two calls in a row are cancelled, the third call no longer displays a distorted UI on the pre-call screen.
VEE-177 On the pre-call screen that shows promotional videos, the layout of the screen is now correct even when no streaming videos have been configured.  
VEE-90 Users no longer experience crashes when using the VidyoEngage Kiosk application on a Surface Pro 4. 

 

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.