VidyoConnect - Generating Logs Within the VidyoConnect for Desktop App in Windows

If you experience issues or errors within the VidyoConnect application, you can generate a log. For example, you may encounter issues logging into the application. If your credentials appear invalid, an error message displays stating “Invalid username or password.”

To generate logs within the application (in Windows):

1. Log in to the application using your credentials.
   
   
   
   
   
2. Click  in the top right corner, and then select the Help  button. 
   
   The Technical difficulties? pop-up displays.
   
   
   
   
3. Click the GENERATE button.
   
   The .vcab file downloads and is saved in your local desktop folder. The application cache and raw log files are stored in the following locations depending on whether you are using Mac or Windows:
   
   For Mac users: The .zip file downloads and is saved in your desktop folder: ~/Library/Application Support/Vidyo Connect
   
   For Windows Users: %LOCALAPPDATA%\VidyoConnect\Data\