If you experience issues or errors within the VidyoConnect application, you can generate a diagnostic report. For example, you may encounter issues logging into the application. If your credentials appear invalid, an error message displays stating “Invalid username or password.”
To generate diagnostic logs within the application (in Windows):
You can generate diagnostic logs in Windows using .vcab format. If you are generating diagnostic logs while using a Mac computer, you will use .zip files.
- Log in to the application using your credentials.
For more information, see Logging in to VidyoConnect.
- Click in the top right corner, and then select the Help button.
The Technical Difficulties? pop-up displays.
- Click the GENERATE button.
The .vcab file downloads and is saved in your local desktop folder. The application cache and raw log files are stored in the following locations depending on whether you are using Mac or Windows:
For Mac users: The .zip file downloads and is saved in your desktop folder: ~/Library/Application Support/Vidyo Connect
For Windows Users: %LOCALAPPDATA%\VidyoConnect\Data\