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VidyoEngage Tenant Admin: Managing Streaming Videos

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The VidyoEngage™ STREAMING VIDEO page displays all the streaming videos configured in the system. Customers will be able to view these videos while waiting for an agent to answer their call, so choose videos that promote your organization’s branding. If there are more than 10 streaming videos in the system, you can search for the streaming videos using the Manage Streaming Video search field or by clicking the red arrow at the bottom of the STREAMING VIDEO page. Only 10 rows will display per page.

StreamingVideoTab.png

Adding New Streaming Videos

To add new streaming videos:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the STREAMING VIDEO tab.

  3. Click PlusButton.png to add a new streaming video.
    The Add Streaming Video pop-up appears.

    AddStreamingVideo.png

  4. Enter a unique name or description identifying the streaming video in the Description field.
    The Use external link checkbox appears if the Super Admin has enabled this feature from the VidyoEnage Super Admin UI. When selected, it allows you to add an external MP4 file link instead of manually uploading the file to the server.

  5. Do one of the following to add the streaming video file:
    • Select the Use External Link checkbox and enter the link in the Streaming Video text box.
    • Click the Browse button to locate and select the appropriate .mp4 video file.
    Note: MP4 files are currently supported since the clients are using the default HTML5 player that comes with the browser and mobile clients.

  6. Enter the length of the streaming video in the Duration field.

    Caution: The length of the streaming video is currently passed to the browser and mobile clients without validating with the actual length of the uploaded video file. Please try to enter an accurate value in this field.

  7. Enter a value in the Priority field, which is used to display the list of videos in a sequence.

  8. Click the Save button to add the streaming video to the tenant.

Editing Existing Streaming Videos

To edit existing streaming videos:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the STREAMING VIDEO tab.

  3. Click PencilButton.png in the Action column for the appropriate streaming video that needs to be edited.

    EditStreamingVideo.png

    The Update Streaming Video pop-up appears.

    UpdateStreamingVideo.png

  4. Edit the appropriate fields as necessary.

  5. Click the Save button to save all changes.

Deleting Existing Streaming Videos

To delete existing streaming videos:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the STREAMING VIDEO tab.

  3. Click XButton.png in the Action column for the appropriate streaming video that needs to be deleted.

    DeleteStreamingVideo.png

    A confirmation pop-up appears.

    DeleteStreamingVideoConfirm.png

  4. Click the Ok button.
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