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VidyoEngage Tenant Admin: Managing Background Images

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The VidyoEngage™ BACKGROUND IMAGE page displays all the background images configured in the system. Customers will see these background images, so choose images that promote your organization’s branding. If there are more than 10 background images in the system, you can search the background images using the Manage Background Image search field or by clicking the red arrow at the bottom of the BACKGROUND IMAGE page. Only 10 rows will display per page.

BackgroundImageTab.png

Adding New Background Images

To add a new background image:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the BACKGROUND IMAGE tab.

  3. Click PlusButton.png to add a new background image.
    The Add Background Image pop-up appears.

    AddBackgroundImage.png

  4. Select one of the following platform options from the Platform Type drop-down.
    • Phone
    • Tablet
    • BrowserDesktop
    • Kiosk
    The Use external link checkbox appears if the Super Admin has enabled this feature from the VidyoEngage Super Admin UI. When selected, it allows you to add an external JPEG, JPG, GIF, or PNG file link instead of manually uploading the file to the server.

  5. Do one of the following to add the background image file:
    • Select the Use External Link checkbox and enter the link in the Background Image text box.
    • Click the Browse button to locate and select the appropriate image file.
    Note: JPEG, JPG, GIF, and PNG files are currently supported.

  6. Enter a value in the Priority field, which is used to display the list of background images in a sequence.

  7. Click the Save button to add the background image to the tenant.

Editing Existing Background Images

To edit an existing background image:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the BACKGROUND IMAGE tab.

  3. Click PencilButton.png in the Action column for the appropriate background image that needs to be edited.

    EditBackgroundImage.png

    The Update Background Image pop-up appears.

  4. Edit the appropriate fields as necessary.

  5. Click the Save button to save all changes.

Deleting Existing Background Images

To delete an existing background image:

  1. Log in to the VidyoEngage Tenant Admin UI using your Tenant Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The USERS page appears by default.

  2. Click the BACKGROUND IMAGE tab.

  3. Click XButton.png in the Action column for the appropriate background image that needs to be deleted.

    DeleteBackgroundImage.png

    A confirmation pop-up appears.

    DeleteBackgroundImageConfirm.png

  4. Click the Ok button.
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