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VidyoConnect for Desktop: About Version 18.2.0


VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.2.0 of the VidyoConnect desktop app, which includes WebRTC unless otherwise noted.

What's New in This Release

Devices Control

As VidyoConnect for Desktop continues to evolve, we want to announce our newest device control feature; the Speaker Mute button. This feature allows you to quickly disable the audio in the VidyoConnect application. 

  • With VidyoConnect for Desktop version 18.2.0, you can now control your speaker in a call similarly to how mute and unmute your microphone and camera. To mute the conference speaker, simply click the new Speaker button that is located to the left of the Microphone button within the VidyoConnect for Desktop application.
  • This feature mutes the sound from the VidyoConnect application only, so you can still hear audio notifications from your email and calendar applications as well as audio from any other applications
  • You can also right-click the Speaker button to switch between different devices. When using a Firefox® browser, you can mute and unmute the speaker; however, you cannot right-click the Speaker button to select a new device.
  • The new Speaker feature is available with the VidyoConnect desktop and WebRTC applications.  The Speaker feature is not yet available for mobile devices.
  • Keep in mind that clicking the Speaker button mutes the audio coming from the speaker, but it doesn’t mute your own audio. Therefore, if you don’t want the conference participants to hear your audio, you must click the Microphone button.

Scenarios for Speaker Mute

Here are some scenarios where you may find muting the speaker especially useful:

  • When you want to prevent someone who entered your office from hearing a confidential or sensitive matter being discussed in the Vidyo call
  • When you receive a phone call during a conference and you’d like to talk on the phone without hearing the conference audio in the background
  • When you would like to run another application during the conference and hear the sound from that other application
  • When you want to eliminate echo or feedback noises when several computers near each other are using the VidyoConnect for Desktop application

Custom Invocation Settings

  • When using Custom Invocation settings, the disableAudio argument controls all audio input and output of the application. For more information about using Custom Invocation, see the Using Custom Invocation article.


Upgrading from VidyoDesktop™ or Vidyo Neo™ 

If you’re planning to upgrade to VidyoConnect from VidyoDesktop or Vidyo Neo, we'd like to clarify a few important points that you should pass along to your users:

  • VidyoDesktop Users: If you’re currently using VidyoDesktop, your users will continue to access video conferencing with VidyoDesktop and VidyoMobile™. We encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.
  • Vidyo Neo (which is now VidyoConnect) Users: If you were using VidyoMobile before the upgrade, your users will now be redirected to the new VidyoConnect for Mobile app. When joining a call from a mobile device, your users will be prompted to download the app from the Google Play™ Store or the Apple® App Store. Once the app is installed, they'll be routed to their call via the new VidyoConnect for Mobile app.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.



Platform and Browser Compatibility for VidyoConnect for Desktop

The following table defines the compatibility between VidyoConnect version 18.2.0, OS platforms, and browsers. 


Compatible Windows®
Compatible Mac®
OS X Platforms
Other Compatible Platforms Compatible Browsers
Windows 7 32-bit and 64-bit

Mac OS X 10.10.x -
Mac OS X 10.13.x 

Linux® (Ubuntu 14.04 and 16.04 LTS) (for WebRTC) Chrome™ (two most recent supported official releases)
Windows 8.1 32-bit and 64-bit

Mac OS X 10.11.x -
Mac OS X 10.13.x

Chrome OS (two most recent stable channel released versions) 

Firefox® (two most recent supported official releases when using VidyoConnect for Desktop)

Note: Support for Firefox® 59 will be available in the next release of 18.2.1 for VidyoConnect for WebRTC.

Windows 10 32-bit and 64-bit

Mac OS X 10.12.x and Mac OS X 10.13.x


The tables above reflect Vidyo’s current test matrix. Other platforms and browsers may also work, although they are not officially supported.


Portal Compatibility for On-Premise VidyoConnect Customers

If you are an on-premise customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.


Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 18.2.0:

VidyoConnect for Desktop Version 18.2.0 - Resolved Issues

Key Summary
NEP-10055 When a user hovers over the Undock Share button, the Chinese translation for “undock share” is now correct.
NEP-9850 When only one participant joins a VidyoConnect conference, the correct messaging displays “You are currently the only participant” from the lobby room. Prior to this release, this message would display momentarily even when more than one participant joined the conference.
NEP-9700 When you launch “Share Applications” during a conference and then click the Camera control option (to enable camera movement), the shared application window will no longer block out the Zoom In and Zoom Out functionality.
NEP-9483 VidyoConnect will disconnect an active call when the operating system goes into suspend or sleep mode. Previously users would automatically rejoin the VidyoConnect conference when the operating system resumed from the suspend or sleep mode.
NEP-8199 The “audio” participant tile will no display even after leaving the conference. Previously the tile would stay in the application even after the audio participant left the conference.


Known Issues

The following table lists the known issues in VidyoConnect for Desktop version 18.2.0:

VidyoConnect for Desktop Version 18.2.0 - Known Issues
Key Summary
NEP-9859 When connecting to VidyoConnect using WebRTC, if a user tries to draw or move a complex object on a whiteboard or tries to copy and paste numerous objects on a whiteboard, a “Connection Error” occurs.
NEP-9746 When using the whiteboard feature, if a user selects the Text tool, types some text, and then undocks their laptop, the text is not saved on the whiteboard.
NEP-9689 When using Windows 7, if a PowerPoint® presentation is shared in edit mode and then the user starts the slide show, the presentation does not switch to slide show mode but rather remains in edit mode.
NEP-9683 When using Firefox, if a headset is plugged in but the user selects their internal microphone as their audio device, when the user speaks, the remote participant hears sound from both the headset mic and the internal mic.
NEP-9671 The message “Unable to join the conference. A server error has occurred” appears when a user tries to join a call on macOS 10.13.3 when SCIP is blocked.
NEP-9636 When the network gets disconnected on a PC with a VirtualBox installed, the appropriate message “To report the problem, you can generate logs to send to technical support” is not displayed.
When using the Text tool on the whiteboard, various issues may occur. For example, the text box cannot be resized after the user types a few lines of text and the layout of the text in the text box may change when the user exits from the text box.
NEP-8770 When using the whiteboard feature, if a user creates a page and gives it a title, but then uses “undo” and “redo” a number of times, the page loses its title.
NEP-8651 If a user joins and disconnects from a VidyoConnect conference, but then leaves VidyoConnect running, the user’s screensaver never comes on and the display does not go into Sleep mode.
NEP-8426 If a user calls another user, but then the called user leaves the conference right after clicking the Answer button, the conference remains in progress on the caller’s side, the participant counter shows 0, and the caller can’t leave the conference.

If a user clicks “Join” to join a call and then downloads the client, the user will be unable to log in as a guest if auto login is enabled and they have an expired access token.

Workaround: The login page appears and the user can log in using their username and password.


When using VidyoConnect on Windows, using the PrintWindow function occasionally causes VidyoConnect to hang.

Workaround: Either restart Windows or find the application that is causing PrintWindow to hang and close it.
NEP-8131 Closing the VidyoConnect window doesn’t prevent a user from joining a call. Therefore, if a user clicks to join a room and then closes the VidyoConnect window, that user will actually join the call.
NEP-8107 If all the participants in the call have muted their cameras, the VidyoConnect screen is blank until someone speaks.
NEP-7936 An alias cannot be added as to favorites; however, aliases do appear under the Rooms tab.

If a Windows 10 user who has the VidyoConnect app installed opens the Start menu, searches for “Apps and features”, and then enters VidyoConnect as the app that they want to uninstall, the VidyoConnect uninstaller does not launch; instead, the User Account Control dialog box displays.

Workaround: Manually launch the VidyoConnect uninstaller from the from %LOCALAPPDATA%\VidyoConnect folder.
NEP-7743 When using web proxy with basic authentication, the VidyoConnect app cannot connect to Google Calendar.
NEP-7299 If a room owner mutes all the cameras and microphones via the Control Meeting page and then goes back to the VidyoConnect interface and unmutes himself/herself, the Control Meeting page continues to show that the room owner is muted.
NEP-7250 Some default Windows apps, such as Photos, Calendar, and Groove™, do not appear in the application share list.
NEP-7212 When using the Outlook Add-on, the erroneous error message “There was an error connecting to portal. Internal Server Error (500)” appears when a user tries to create a meeting using a deleted or disabled room.
NEP-6836 When guest users or web browser users join a call with their cameras and microphones muted, they see audio-only tiles on the VidyoConnect in-call screen.
NEP-6787 If Outlook is the default email client and a user creates a meeting invitation with VidyoConnect, when the Outlook meeting invite opens, the HTML meeting invitation does not appear.
NEP-6706 The “Joining the call” message continues to display for three to four seconds after all the video tiles appear.
NEP-6674 When VidyoConnect is downloaded from the portal and the installer is launched, the message “VidyoConnect is an application downloaded from the Internet. Are you sure you want to open it?” appears twice.
NEP-6431 When a user has more than one display and shares a PowerPoint® slideshow when Presenter View is enabled, both the slideshow and Presenter View are shared.

When in Theater Mode, if all cameras are muted and then unmuted from the Control Meeting page, only one tile appears.

Workaround: Switch to Gallery View to see all the tiles or disconnect and rejoin the call.

When a new meeting is created, Outlook crashes one time after each clean installation of VidyoConnect on Windows 10 32-bit with Microsoft Outlook 2016.


If VidyoConnect loses connection with the Microsoft Outlook calendar, the user will not receive a notification that the connection was lost.


If a user has the room details page open at the same time the admin sets a PIN for the room, when the user clicks the Join button, they will not be asked to enter the PIN nor will they be able to join the room.

Workaround: Re-open the room details page. You will then be asked to enter the PIN.
NEP-5956 If a monitor is shared from a Mac, the other participants in the conference see the shared monitor but they also see the highlighted borders and the Share icon.

When a user clicks to select their own room, there is a few second delay before the room link and the send invitation links appear.


If a conference participant selects an application to share and then minimizes the application, that participant’s view will appear as if they are sharing the content, but the remote users will not see the shared content.

NEP-5776 When the portal is configured to not Allow Public Room creation by users, the + button (which enables the creation of new public rooms) appears for a few seconds after the VidyoConnect application starts.

When using a Mac and sharing content, occasionally the “This video will resume when the remote connection improves” may appear on the tile that is displaying the shared content.

NEP-4921 If a user’s camera is being used by an application other than VidyoConnect, and then the user joins a call with VidyoConnect, that user will not see a notification that their camera is in use by another application.
NEP-4802 Due to an Apple® limitation, when sharing the Mail application on a Mac, the minimized view of VidyoConnect is also shared.
NEP-4801 Due to an OS limitation, while a participant is sharing their screen, the green outline that appears around the shared content does not include the taskbar even though the other conference participants can actually see the taskbar.
NEP-4713 Due to an OS limitation, when a participant views the list of apps available to share, Safari® windows are shown as “Untitled” and Chrome windows are shown as “New Tab”.
NEP-4313 Due to a limitation in Outlook on a Mac, when a meeting is scheduled via VidyoConnect on a Mac, the attendees’ availability information does not appear.

In low bandwidth calls, lip sync issues might occur.

NEP-4047 Echo can be heard for approximately one second after a headset is disconnected from a MacBook Pro® or a MacBook®.
NEP-3685 The incorrect CDR call completion code displays when the call is ended by the caller.
NEP-3684 Incorrect CDR entries display when an incoming call times out.
NEP-3467 If the network is slow and a user is the first participant to join a call, the user sees a “[username] has joined the conference” message instead of the “You’re the only person in the call” message.
NEP-3187 If a user has more than one display and shares the main display, the video window does not move to the non-shared display.
NEP-2823 If a user launches the HTML Control Meeting page of a public room, selects the ‘”Mute audio and allow participants to re-enable” option from the Control Meeting page, unmutes locally from VidyoConnect, and selects the “Disable video and allow participants to re-enable” option from the Control Meeting page, both the audio and video are disabled.
NEP-2129 If a Tenant admin changes the name of a room, VidyoConnect users do not see the new room name in the UI until they log out and log back in.
NEPWEB-1275 When a Sessheiser headset is connected, the Firefox browser transmits audio on both external mics (e.g., the built-in mic on the camera and the mic on the Sessheiser headset) during a call. 
NEPWEB-1253 When using the Firefox browser, TURN relay calls may fail and the “ICE connection failed” error message may appear.
NEPWEB-1183 When a user clicks the … button near a name in the VidyoConnect left panel, the stethoscope indicator is missing.
NEPWEB-1118 Due to a limitation with the Firefox browser, if a user opens the application share list and then changes the name of an app, the app's name is not updated on the application share list.
NEPWEB-1116 Due to a limitation with the Firefox browser, the application share list does not update in real time; therefore, if a user opens a new app, they will not see it in the VidyoConnect share list unless they relaunch Firefox. 
NEPWEB-1087 When using Firefox, the video displayed in the participant’s tile may not be from the camera selected on the Device Settings screen. 
NEPWEB-1083 Due to a limitation with the Firefox browser, even if multiple audio output devices are connected, only the system default device appears as the speaker and ringing device on the VidyoConnect Device Settings screen. 
NEPWEB-932 If there are no lines available on the portal when a VidyoConnect guest user tries to join a call, the guest user will receive the erroneous message “Unable to join the conference. Please contact your administrator” instead of the correct message “Unfortunately, all lines are in use. Please contact your administrator or try again”. 
NEPWEB-930 If a logged-in VidyoConnect user tries to log out during an ongoing call, that user will receive an “Application Error” message. 
NEPWEB-916 If a Firefox user joins a call, shares content, and then edits the shared content, the other participants in the call will not see the edits. 
NEPWEB-914 If a Firefox user joins a call as a guest and then gets disconnected, after refreshing the browser, that user will receive a message saying the server is full and asking them to “Try again”. If the user then clicks the “Try again” button, the Firefox browser icon will keep spinning and never load the page. 
NEPWEB-824 When using Firefox, headsets do not appear in the list of available ringing devices on the Devices page. 
NEPWEB-369 When a user who is using Firefox on Ubuntu 16.04 OS starts sharing an application, the application is not brought to the foreground. 
NEPWEB-198 When using Chrome on Windows 8.1, the device list may show an invalid speaker and microphone option with the label "Communications". 


Content Sharing Known Limitation

The following table lists the lists the known OS limitation when sharing content with VidyoConnect:

Content Sharing Known Limitation
OS Limitation
Windows 10 and 8.1

Universal Window Platform (UWP) applications that are displayed in a window on the desktop cannot be shared.

Applications that render all or part of their window’s content using Microsoft DirectComposition, such as Chrome 50 and Firefox 46, cannot be shared. Instead, the user must share the entire display.



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