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VidyoConnect for Mobile: About Version 18.1.0

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VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.1.0 of the VidyoConnect for Mobile app.

What's New in This Release

  • Localized User Interface
    • We’ve localized the VidyoConnect user interface into six additional languages:
      • French
      • German
      • Italian
      • Japanese
      • Simplified Chinese
      • Spanish
    • If your mobile device is set to one of these six languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English.
    • Whenever you want to change the language of the VidyoConnect UI to one of these six languages, you can do so from your mobile device.

  • Outbound Direct Dialing
    • Need to make a business-critical video call while you’re at an airport, in your car, or simply running between offices? You can do just that with the VidyoConnect for Mobile outbound direct dialing feature. This new feature allows you to place direct calls from your VidyoConnect for Mobile app to your contacts on VidyoConnect for Desktop.

  • Resolved Issues
    • In this release, we’ve continued to improve the reliability and usability of the VidyoConnect app by resolving a number of issues. 

 

Upgrading from VidyoDesktop™ or Vidyo Neo™ 

If you’re planning to upgrade to VidyoConnect from VidyoDesktop or Vidyo Neo, we'd like to clarify a few important points that you should pass along to your users:

  • If you've just switched from Vidyo Neo or VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  • If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 

Compatibility

Android and iOS Version Compatibility for VidyoConnect for Mobile

The following table defines the compatibility between VidyoConnect for Mobile version 17.3.1 and OS versions.

Compatible Android Versions Compatible iOS Versions

8.0 (Oreo)

9.x

7.0 (Nougat)

10.x

6.0 (Marshmallow)

11.x

4.4 (KitKat) and 5.0/5.1 (Lollipop) Note:  Supported versions until re-evaluation at the end of 2018.

N/A

 

Portal Compatibility for On-Premises VidyoConnect Customers

If your organization has an on-premise portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 

Resolved and Known Issues

Resolved Issues for Android

There are no customer-detected resolved issues for Android in version 18.1.0.

Resolved Issues for iOS

The following table lists the resolved issues for iOS in version 18.1.0.

VidyoConnect for Mobile 18.1.0 – Resolved Issues for iOS
Key Summary
NEPIOS-2723 Crackling audio sounds are no longer heard when making VidyoConnect for Mobile calls using an iPhone X device.
NEPIOS-2523 The first time a user joins a call after installing the VidyoConnect for Mobile app, the app now properly asks the user for permission to use their camera.
NEPIOS-2371 When on video call with an iPhone device, the person who received the call no longer sees the video zoom in and out.
NEPIOS-1932 When using version 3.5.10 of the VidyoClient library on 2018 models of the iPad Pro 12.9, echo cancellation now works.
NEPIOS-935 When making a call with high-resolution video to a device with a high-resolution screen but with a smaller CPU, the number of tiles displayed in landscape mode varies, with some devices displaying three tiles even when there are four or more participants in a call. For example, iPhone 6 and later models display four tiles, but iPhone 5 models display three tiles.

 

Known Issues

Known Issues for Android

The following table lists the known issues for Android in version 18.1.0.

VidyoConnect for Mobile 18.1.0 – Known Issues for Android
Key Summary
NEPANDRD-2772 If a headset is connected after a call has started, there is about a two-second delay before audio is sent and received via the headset..
NEPANDRD-1677 If a user downloads and installs the VidyoConnect app, a license gets consumed; however, if the user then uninstalls the app and reinstalls it on a different portal, another license gets consumed.
NEPANDRD-1000

If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled.

NEPANDRD-991

When writing a chat message, there is no way to send the message when using the emoji keyboard.

NEPANDRD-953

If a room is locked and a user clicks on a guest link to join a call in that room, the message “The room is currently locked. Unfortunately, you cannot join a locked room…” appears when the user is in the call rather than the notification appearing prior to joining the call.

NEPANDRD-625

If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created.

 

Known Issues for iOS

The following table lists the known issues for iOS in version 18.1.0.

VidyoConnect for Mobile 18.1.0 – Known Issues for iOS
Key Summary
NEPIOS-1690 If a moderator mutes a participant’s camera while the VidyoConnect application is in the background, the participant’s tile is visible for about one second when the application is brought to the foreground.
NEPIOS-1135 If a recording in started while a user is already in a call, the recorder is displayed as an audio tile.
NEPIOS-1108 If a room is created by a second user after the first user enters a room name in the Search field but before the first user clicks the Search button, the newly created room is not found during the search.
NEPIOS-1088 If a user performs a search that results in some rooms being listed, and then the user clicks on Rooms, the details page of the first room listed is displayed.
NEPIOS-1005 When an active Vidyo call is resumed after using a third-party app that uses audio (such as a phone call), there is no longer any audio in the Vidyo call.
NEPIOS-983 If a device was registered in the portal (and, thereby, consumed a license) and then that device was factory reset, it will consume another license when it logs back in to the same portal.
NEPIOS-962 When writing a chat message, there is no way to send the message when using the emoji keyboard.
NEPIOS-960  If the network is disconnected while a room is being created, an error message appears but the room is created. 
NEPIOS-951  If no lines are available on the portal and a user clicks on a guest link to join a call, the message “A server error has occurred. Please Contact your administrator or try again later” appears when the user is in the call rather than a notification appearing prior to joining the call. 
NEPIOS-937  When a guest users joins a call and then mutes their camera, an audio-only tile with an avatar should be displayed, but an audio-only tile with the user’s initials is displayed instead. 
NEPIOS-908  When a user tries to join a locked room, the error message should tell the user that they cannot join the room without providing the reason; however, the error message that appears does indicate that the room is locked. 
NEPIOS-798  When a user logs in from a device that has auto-login enabled and then logs in from another device, if they restart the app from the first device, the login fails. 
NEPIOS-774 Occasionally, if a room owner has the app in the background and then quickly navigates to the Room Details page and clicks to send an invitation, the invitation will fail to appear.
NEPIOS-757 On iPads, the volume control is enabled pre-call.
NEPIOS-756 If the network impairment is 500/400 kbps, 100/80 ms delay, and 2% packet loss, the error message “A server error has occurred. Please contact your administrator or try again later” appears and users are unable to join calls. 
NEPIOS-662 If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled. 
NEPIOS-546 After a user logs out from a portal, the HTTPS/HTTP is not removed from the portal URL. 
NEPIOS-473 If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created. 
NEPIOS-325 When the camera is disabled on the Device Settings screen during a call, a blue screen is displayed to the other participants.
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