This article provides a list of the technical specifications and the operating system and browser requirements you need to know before using the VidyoConnect desktop, WebRTC, and mobile applications. It also includes lists of the headsets, webcams, pan-tilt-zoom (PTZ) cameras, and speakers Enghouse Vidyo has tested and recommends for use with VidyoConnect endpoints, so you can select the peripheral devices that work best for you.
If you've already installed the VidyoConnect application on your desktop or mobile device and you're ready to start using it, refer to the Using VidyoConnect for Desktop & Mobile article. This article provides detailed information about how to use the pre-call and in-call features of the VidyoConnect application—whether you're using the application on your desktop, with WebRTC, or on your mobile device.
Technical Specifications
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VidyoConnect for Desktop Technical Specifications
The tables below list the technical specifications for the VidyoConnect desktop application. For the mobile application, see the VidyoConnect for Mobile Technical Specifications subsection below.
| Video | |
|---|---|
| Native video codec | H.264 SVC (UCIF Mode 2s) |
| Video encoding | Up to 1080p30 |
| Video decoding | Up to 1080p30 per stream and overall 4K (2160p30) for multi-stream |
| Cameras |
Built-in cameras USB webcams PTZ USB camers (Windows-only over USB 3.0) |
| Select/change and control video devices on-the-fly | Yes |
|
Minimum requirements for a multi-party call
|
16, including self-view Note: Device specifications needed to display 16 include: CPU:
Network
Since these specification are subject to change, Enghouse Vidyo recommends that if you purchase new equipment, please select higher specifications than those listed here. Doing so will enable you to get better use of these devices for a longer period of time as we will be making changes to our platform moving forward.
|
| Display multiple participant streams at up to 720p each | Yes, in a conferencing workspace up to 3840 x 2160 |
| Audio | |
|---|---|
| Codec |
SPEEX Wideband Audio, up to 32 kHz sampling rate (only in certain scenarios) Opus, up to 48 kHz sampling rate NOTE: Sample rates such as 22050 Hz are not supported. |
| Automatic Echo Suppression (AES) | Yes |
| Select, change, and control audio devices on-the-fly | Yes |
| Collaboration | |
|---|---|
| Far end camera control (pan/tilt/zoom) | Yes |
| Share any application or connected display | Yes |
| Pop out shared content to a separate window | Yes |
| Software content share complement to VidyoRoom™ | Yes (Only content profile) |
| BFCP/H.239 data sharing with legacy endpoints via VidyoCloud™ or VidyoGateway™ | Yes |
| Language Support | |
|---|---|
| Language support |
English, French, German, Italian, Japanese, Simplified Chinese, Polish, and Spanish |
| Network & Security | |
|---|---|
| Automatic firewall traversal | Yes |
| STUN and ICE protocols for NAT traversal | Yes |
| TLS 1.2 and AES 256-bit encryption (with third-party certificate) | Yes |
| System Requirements | |
|---|---|
| Operating system |
See the Windows and Mac OS and Browser Requirements subsection below. |
| Minimum system requirements | System: Core 2 Duo 2GHz; 4 GB RAM; 500 MB free disk space For HD: Graphics capabilities that support HD resolutions on one or more displays |
| Devices and accessories |
See the Recommended Peripherals subsection below. |
VidyoConnect for Mobile Technical Specifications
The tables below list the technical specifications for the VidyoConnect mobile application.
| Video | |
|---|---|
| Native video codec | H.264 SVC (UCIF Mode 2s) |
| Video encoding | Up to 720p |
| Video decoding (to display multiple remote participants) | Up to 720p |
| Cameras | Toggle between front and rear integrated cameras |
| Pinch-to-zoom participants | Yes (device dependent) |
| Number of participants displayed simultaneously | 4 |
| Privacy mode | Yes |
| Audio | |
|---|---|
| Codec | SPEEX Wideband Audio, up to 32 Khz sampling rate |
| Automatic Echo Cancellation | Native to device |
| Headsets | Device dependent |
| Select, change, and mute devices on-the-fly | Yes |
| Content Sharing | |
|---|---|
| Maximize shared content | Yes (for version 18.1.0 or later) |
| Toggle between shared content from multiple participants | Yes |
| Pinch-to-zoom shared content | Yes |
| H.239 data sharing with legacy endpoints via VidyoGateway™ | Yes (receive only) |
| Management | |
|---|---|
| User accounts established at the portal | Yes |
| Global Directory with personal speed-dial | Yes |
| Presence indication in directory | Yes |
| Participant name and call statistics display options | Yes |
| Call detail records | Yes |
| Languages |
Version 18.1.0 and later: English, French, German, Italian, Japanese, Simplified Chinese, and Spanish Version 17.3.1 and earlier: English |
| Licensing | When connected in conference, consumes a shared concurrent use license (VidyoLine) |
| Client software download |
iOS: App Store |
| Security | |
|---|---|
| Automatic firewall traversal | Yes |
| STUN and ICE protocols for NAT traversal | Yes |
| TLS 1.2 and AES-128 bit encryption (with third-party certificate) | Yes |
| System Requirements | |
|---|---|
| Operating system | See the Android and iOS OS and Browser Requirements subsection below. |
| Minimum recommended configuration | Dual-core processor (such as ARM Cortex A9 1 GHz); 512 MB RAM |
| Peripherals and supported smartphones and browsers | See the Android and iOS OS and Browser Requirements subsection below. |
Operating System and Browser Requirements
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Windows and Mac OS and Browser Requirements
The table in this section lists the minimum Windows® and Mac® operating system requirements, as well as the compatible browsers, for the VidyoConnect desktop and WebRTC applications. For the mobile application, see the Android and iOS OS and Browser Requirements subsection below.
| Windows Platforms | Mac OS X Platforms |
Other Platforms | Compatible Browsers |
|---|---|---|---|
| Desktop | |||
| Windows 10 32-bit and 64-bit |
Last two major version of macOS |
N/A |
Chrome™ or Firefox® |
| Last two major version of macOS | N/A | Chrome or Firefox | |
| WebRTC | |||
| Windows 8.1 32-bit and 64-bit | Mac OS X 10.14.x and Mac OS X 10.15.x | Linux® (Ubuntu 16.04 and 18.04 LTS) |
Chrome or Firefox |
| Mac OS X 10.13.x | Chrome OS (two most recent stable channel released versions) | Chrome or Firefox | |
Other platforms or browsers may work but they are not officially supported.
Portal Compatibility for On-Premises VidyoConnect Customers
If you are an on-premises customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.
Android and iOS OS and Browser Requirements
Enghouse Vidyo supports these operating systems for iOS and Android devices:
- Android 7, 8, 9, 10, 11, and 12
- iOS 11, 12, 13, 14, and 15
For mobile users using a guest link to connect to the VidyoConnect application, Enghouse Vidyo supports these browsers:
- Chrome on Android
- Safari® on iOS
The VidyoConnect mobile application has been tested and works successfully with a broad range of industry-standard Android and iOS phones and tablets. These include many of the most commonly used Samsung® Galaxy phones and tablets, Google Pixel™ phones, iPhones®, and iPads®.
Recommended Peripherals
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All VidyoConnect endpoints work with a broad range of industry-standard peripheral devices, so you can choose the headsets, webcams, pan-tilt-zoom (PTZ) cameras, and speakers that work best for you. However, to make it easier for you to choose your devices, we recommend the ones listed in the tables below.
Your VidyoConnect endpoint may work successfully with devices other than those listed here; however, only these have been tested by Vidyo. If you experience any issues with these or any other devices, please inform Vidyo Support.
Headsets
| Headset Manufacturer | Model |
|---|---|
| Jabra | Easygo Bluetooth Headset |
| Jabra | US Voice 550a MS |
| Logitech | USB Headset H390 |
| Logitech | B530 |
| Logitech | H540 |
| Microsoft | LifeChat LX-3000 |
| Plantronics | 520 Blackwire Headset |
| Plantronics | C720 M |
| Plantronics | Voyager Legend |
Webcams and Pan-Tilt-Zoom Cameras
Webcams
| Webcam Manufacturer | Model |
|---|---|
| Logitech | C170 |
| Logitech | C270 |
| Logitech | C310 |
| Logitech | C525 |
| Logitech | C615 |
| Logitech | C910HD Pro |
| Logitech | C920 |
| Logitech | HD Pro C920 |
| Logitech | HD Webcam C270 |
| Logitech | BCC950 ConferenceCam |
| Logitech | CC3000e ConferenceCam |
| Logitech | Group ConferenceCam |
| Marshall Electronics | CV610-U3-V2 Camera |
Pan-Tilt-Zoom (PTZ) Cameras
The following table lists the PTZ cameras Enghouse Vidyo tests and supports when using the Far End Camera Control (FECC) capability.
| PTZ Camera Manufacturer | Model |
|---|---|
| Logitech | Group |
| Logitech | Meetup |
| Logitech | PTZ Pro 2 |
| Logitech | Rally |
| Sony | SRG-120DU 1080p60 PTZ camera (Note: This camera moves by "nudges" only and does not provide the smooth FECC movement that is supported in VidyoConnect version 19.3.1 and later.) |
Speakers
| Speaker Manufacturer | Model |
|---|---|
| ClearOne | Chat 60 personal speakerphone |
| Logitech | GROUP Vidyo Conferencing System |
| Phoenix | Quattro 3 |
| Yamaha | PJP-20UR |
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