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VidyoConnect - Troubleshooting the Exchange Calendar Integration

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Troubleshooting Guidelines for the Exchange Calendar Integration

  • Confirm that VidyoConnect can resolve the Exchange Web Service (EWS) URL.
  • Confirm that VidyoConnect can reach the EWS URL.
  • Try using the manual EWS URL.
  • Browse to the EWS URL and confirm that you can log in with the full calendar resource address (name@domain.com).
  • Confirm that the room link is in the location or comments section of the calendar invite.
  • Ensure that the calendar resource is configured in a way to prevent calendar comments from being deleted.

Troubleshooting Guidelines Specific to Microsoft Office 365

  • Access your journaling mailbox account using the Outlook Web App (OWA) to obtain the EWS address.
  • Go to Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.
  • Locate the server name from the list of entries.
    The EWS URL for the mailbox is as follows: https://<ONLINE_URL>/EWS/Exchange.asmx
  • Ensure that you are using the correct email and password to log in.
    The email and password fields usually appear unless Microsoft Office 365 is configured against an external AD.
  • Ensure that the external AD is configured to enable the email login if applicable.
  • Test the external AD configuration by using your web browser and logging in to the EWS using the appropriate email address.
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