To download the logs from your VidyoRouter:
- Log in to your VidyoRouter Configuration Pages using your System Console account.
Note: The URL of your VidyoRouter is typically a domain name: http://[IP or FQDN address]/vr2conf. You can also click the VidyoManager IP address on the Components tab in your VidyoPortal.
Although the default username for this page is admin, only the Super Admin accesses these pages.
The Settings tab and Maintenance left menu item displays by default.
- Click the Download Logs subtab.
- Select corresponding checkboxes for the logs you want to download.
- Click the Download Logs button to download the file.