If you are registered Vidyo customer and are unable to login to the help center, below are steps on how to reset on your own:

1. From the home page of our help center at https://support.vidyocloud.com - select 'sign in' at the top right of the page
2. Select the 'need help?' hyperlink followed by the 'forgot password'
3. Enter the email associated with your user account and follow the reset password instructions via your inbox

• If you are not a register user but believe you should be please read this article
• Attached to this article is a short video to visualize the steps described