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Upgrade Steps Lookup Tool



This article was last updated in September, 2019. It still includes the Upgrade Steps Lookup Tool that you may have used before when upgrading your software; however, we've updated the Tool to make it easier to use. In addition, we've rewritten the text of the article to make it clearer and easier to follow.

*Please be advised that as of March 2020, this article is under construction again. We will provide an update in this article once these changes are finalized. 


If you have an on-premises Vidyo server, such as a VidyoPortal™, VidyoRouter™, VidyoGateway™, VidyoReplay™, or Vidyo Server for WebRTC, you can use the Upgrade Steps Lookup Tool included in this article to determine what steps you need to take to upgrade from the software you’re currently running to a newer version. 

This article also provides information about important steps you should take before beginning the upgrade procedure.

Before Upgrading 

Perform the following steps before upgrading your server:

  1. If you are upgrading the VidyoPortal, we highly recommend that you back up the database and download the backup to local storage before you begin the upgrade procedure.
  2. Log in to the Vidyo Help Center:
  3. Go to the Release Notes section of the Vidyo Help Center and read the Release Notes that correspond to the version you're upgrading to:
  4. Refer to the following articles to ensure compatibility with the version you are planning to upgrade to:

Upgrading Using the Upgrade Steps Lookup Tool 

Unless you are a healthcare provider using Epic integration, you should use the Upgrade Steps Lookup Tool below when you are ready to perform the upgrade. 

If you are using Epic integration, refer to these two articles: Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) and Interacting with Epic Context Aware Linking and VidyoConnector.


You may notice better audio quality if you upgrade to VidyoRouter version 18.3.1 and later. This is because VidyoRouter versions 18.2.1 and earlier include Vidyo SDK 2.1.5, which contains SPEEX for audio, whereas VidyoRouter versions 18.3.1 and later include Vidyo SDK 2.2.x, which contains OPUS for audio.


*This section is currently under construction.  If you need immediate assistance, please contact Support at (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3, or email:

Use the following Upgrade Steps Lookup Tool to perform the upgrade:

1. Select the server you want to upgrade:

2. Select the version of software you are currently using:

3. Select the version of software you want to upgrade to:




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  • Avatar
    Jörg Langner



    thanks for the quik responce. But i can´t find the download link for the security update 20.





    Here is the link:

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  • Avatar
    John Robert Gregorio

    do we need to upgrade from to ? the tool does not reflect. 


    Which server?

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  • Avatar
    Todd Fleisher

    This tool seems to be missing 19.2 - and the release notes for 19.3 say you can only upgrade from 19.2 so the tool claiming 19.1 -> current seems inaccurate

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