Partners Blog Contacts
Problem: In control meeting, some users show as "orphaned" and cannot be removed.

Cause: The known scenario of what you are seeing has been observed when an iOS user's closed the application or it has crashed mid-conference.
iOS as an operating system does not send back a graceful close to our Portal and as a result Vidyo ends up displaying this place holder for about 15-20 minutes until that is cleaned up on our end.
 
Solution: Currently there is no further mitigation Vidyo can offer for this iOS behavior. This does not happen with Android or other endpoints to our knowledge.

Was this article helpful?
0 out of 0 found this helpful

1 Comments

Follow
  • 0
    Avatar
    Yuma Tejima

    Thank you.
    I could not reproduce this issue on my iPad, is it only occured as mentioned on your information only when an iOS user's closed the application or it has crashed mid-conference.
    It is purely due to iOS issue, so it is not Vidyo application bug, am I correct?

Please sign in to leave a comment.