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How Do I Make Incoming and Outgoing Calls to Vidyo with My SIP/H.323 Endpoints?

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This article lists the network addresses and applicable H.323/SIP dialing prefixes for the following environments:


If your organization blocks outbound traffic and your device is unable to reach the services below, you may need to add exceptions to your firewall. The tables below include the applicable network addresses and prefixes to include for inbound and outbound calls to Vidyo as it applies to your  SIP/H.323 endpoint(s).

If you need additional information about Vidyo's firewall rules, please refer to the VidyoCloud Firewall Information for Connecting Clients/Endpoints article.

Vidyo's SIP will only accept TLS and TCP inbound connections on 5061 and 5060 respectively.  The UDP is now deprecated and will be rejected.

The following three tables list the current VidyoConnect production network addresses and applicable dialing prefixes for the US, EU/UK, and APAC.

VidyoConnect (vidyocloud.com) U.S.

35.192.192.70
Prefix Direction Protocol  Video Resolution
033 Outbound H323 720P
035 Outbound SIP 720P
Default Inbound/Outbound SIP/H323 720P

VidyoConnect (vidyocloud.com) EU/UK

35.234.160.44
Prefix Direction Protocol  Video Resolution
043 Outbound H323 720P
045 Outbound SIP 720P
Default Inbound SIP/H323 720P

VidyoConnect (vidyocloud.com) APAC

35.234.192.40
Prefix Direction Protocol  Video Resolution
053 Outbound H323 720P
055 Outbound SIP 720P
Default Inbound SIP/H323 720P

 

The following table lists the the current VidyoWorks PaaS production network address and applicable dialing prefixes.

VidyoWorks PaaS (api.vidyocloud.com)

35.192.192.95
Prefix Direction Protocol  Video Resolution
033 Outbound H323 720P
035 Outbound SIP 720P
Default Inbound/Outbound SIP/H323 720P

 

The following table lists the the current VidyoConnect Health Edition production network address and applicable dialing prefixes.

VidyoConnect Health Edition (health.vidyoconnect.com)

35.192.192.94
Prefix Direction Protocol  Video Resolution
033 Outbound H323 720P
035 Outbound SIP 720P
Default Inbound/Outbound SIP/H323 720P

 

The following table lists the the current VidyoWorks Health production network address and applicable dialing prefixes.

VidyoWorks Health (health.vidyoworks.com)

35.192.192.93
Prefix Direction Protocol  Video Resolution
033 Outbound H323 720P
035 Outbound SIP 720P
Default Inbound/Outbound SIP/H323 720P

 

The following table lists the the current VidyoConnect EU production network address and applicable dialing prefixes.

VidyoConnect EU (eu.vidyoconnect.com)

35.234.160.51
Prefix Direction Protocol  Video Resolution
033 Outbound H323 720P
035 Outbound SIP 720P
Default Inbound SIP/H323 720P
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