How Do I Make Incoming and Outgoing Calls to Vidyo with My SIP/H.323 Endpoints?

This article lists the network addresses and applicable H.323/SIP dialing prefixes for the following environments:

• VidyoConnect (vidyocloud.com) U.S.
• VidyoConnect (vidyocloud.com) EU/UK
• VidyoConnect (vidyocloud.com) APAC
• VidyoWorks PaaS (api.vidyocloud.com)
• VidyoConnect Health Edition (health.vidyoconnect.com)
• VidyoConnect Health4 Edition (health4.vidyoconnect.com)
• VidyoConnect EU (eu.vidyoconnect.com)
• VidyoPlatform EU (eu.vidyoplatform.io)

If your organization blocks outbound traffic and your device is unable to reach the services below, you may need to add exceptions to your firewall. The tables below include the applicable network addresses and prefixes to include for inbound and outbound calls to Vidyo as it applies to your  SIP/H.323 endpoint(s).

If you need additional information about Vidyo's firewall rules, please refer to the VidyoCloud Firewall Information for Connecting Clients/Endpoints article.

The following three tables list the current VidyoConnect production network addresses and applicable dialing prefixes for the US, EU/UK, and APAC.

Note: Only U.S. has default outbound dialing, please refer to below chart for outbound dialing instructions from other regions.

VidyoConnect (vidyocloud.com) U.S.

35.192.192.70
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound/Outbound	SIP/H323	720P

VidyoConnect (vidyocloud.com) EU/UK

35.234.160.44
Prefix	Direction	Protocol	Video Resolution
043	Outbound	H323	720P
045	Outbound	SIP TCP	720P
047	Outbound	SIP TLS	720P
Default	Inbound	SIP/H323	720P

VidyoConnect (vidyocloud.com) APAC

35.234.192.40
Prefix	Direction	Protocol	Video Resolution
053	Outbound	H323	720P
055	Outbound	SIP TCP	720P
057	Outbound	SIP TLS	720P
Default	Inbound	SIP/H323	720P

 

The following table lists the the current VidyoWorks PaaS production network address and applicable dialing prefixes.

VidyoWorks PaaS (api.vidyocloud.com)

35.192.192.95
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound/Outbound	SIP/H323	720P

 

The following table lists the the current VidyoConnect Health Edition production network address and applicable dialing prefixes.

VidyoConnect Health Edition (health.vidyoconnect.com)

35.192.192.94
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound/Outbound	SIP/H323	720P

 

The following table lists the the current VidyoConnect Health4 Edition production network address and applicable dialing prefixes.

VidyoConnect Health4 Edition (health4.vidyoconnect.com)

35.192.192.94
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound/Outbound	SIP/H323	720P

 

The following table lists the the current VidyoConnect EU production network address and applicable dialing prefixes.

VidyoConnect EU (eu.vidyoconnect.com)

35.234.160.51
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound	SIP/H323	720P

VidyoPlatform EU (eu.vidyoplatform.io)

34.90.98.202
Prefix	Direction	Protocol	Video Resolution
033	Outbound	H323	720P
035	Outbound	SIP TCP	720P
037	Outbound	SIP TLS	720P
Default	Inbound	SIP/H323	720P