You may encounter issues logging into the application. If your credentials appear invalid, an error message displays stating “Invalid username or password.” Proceed with the following steps to generate a diagnostic report.
To generate diagnostic reports from the login page:
- Click the Generate diagnostic report icon that displays next to the error message.
The Technical Difficulties? pop-up displays.
- Click the GENERATE button.
The .zip file downloads and is saved in your desktop folder. The application cache and raw log files are stored in the following locations depending on whether you are using Mac or Windows:
For Mac users: ~/Library/ApplicationSupport/VidyoNeo
For Windows Users: %APPDATA%\VidyoNeo