A Certificate Signing Request (CSR) is a message sent to a certification authority (CA) to request a public key certificate for a person or web server. The majority of public key certificates issued are SSL certificates, which are used to secure communications with web sites. The CA examines the CSR, which it considers to be a wish list from the requesting entity. If the request is in line with the CA's policy or it can be modified to bring it in line, the CA issues a certificate for the requesting entity.

To regenerate an SSL CSR:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Security on the left menu.

  4. Click SSL CSR from the submenu.

    The SSL CSR page displays.

    Regenerating_an_SSL_CSR_1.png

  5. Check with your CA and carefully enter correct values for the following:

    • Country Code (the 2 character ISO 3166 country code)
    • State or Province Name
    • Locality
    • Organization Name
    • Organization Unit
    • Common Name (the FQDN of the server)
    • Email Address

      If using a Subject Alternate Name (SAN) certificate, the alternate names are added by the Certificate Authority when a certificate is ordered and the Common Name you’re providing here in the Certificate Details portion of the screen is used to provide your base Common Name (CN) for your SAN certificate. For more information, see Using a Wildcard Certificate in a Multi-Tenant System.



  6. Provide all field information exactly as you registered it with your domain registration provider.

    You should consider all information on this screen mandatory before you click Regenerate.

    Click Reset to reload any previously saved field information.

    Your SSL CSR is generated based on the SSL Private Key you entered during Importing an SSL Private Key or Regenerating an SSL Private Key.

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