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Adding a Default Tenant or Adding a New Tenant

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If you are using VidyoPortal version 17.2.0 or an earlier version, scroll to the bottom of this article to obtain the necessary information.

To add a default tenant or a new tenant:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Tenants tab.

    The Tenants page displays.

  3. Click the Default name and perform the following steps.

    Alternatively, if your system is licensed for multi-tenant mode, click Add at the bottom of the Tenants page.

    Adding_Tenants.png

  4. Enter or edit the following information for the tenant:

    • Enter a unique name identifying the tenant in the Tenant Name field.
      This name is displayed in the user directory and on the title bar of the client window when in a call.

      Spaces are not valid characters.



    • Enter the IP or FQDN address used by this tenant’s users to access the VidyoPortal in the Tenant URL field.

      If you have single-tenant system, you don’t have to define the URL of the system, but we recommend you do since the URL enables the link to the Admin portal. You can also use your server’s IP if it does not have a URL.

      Your tenants should be configured to use an FQDN and not an IP address in order to secure your VidyoConferencing system with HTTPS and optionally encryption (using the Secured VidyoConferencing Option).



    • Enter a desired prefix in the Prefix field to be added to extension numbers. This allows multiple tenants to use the same extension numbers.
      An extension prefix is not required unless you have multiple tenants. (This can be likened to an area code on the phone system.)

      If you do create multiple tenants, it’s important to the proper functioning of the system that all tenants have extension prefixes with the same number of digits. If you assign the first tenant a two-digit extension prefix, you should assign all other tenants two-digit extension prefixes. If you assign the first tenant a three-digit extension prefix, you should assign all other tenants three-digit extension prefixes and so on.



    • Enter the phone number dialed for voice-only participants when accessing conferences in the Dial-in Number field.

    • Enter the URL that the tenant’s users will use in order to access VidyoReplay in the VidyoReplay URL field. If the VidyoReplay option has not been licensed on your system, entering information in this field has no effect.

    • Enter the URL that the tenant's users will use in order to access VidyoConnect for WebRTC Server URL in the VidyoConnect for WebRTC Server URL field. If a URL is not entered in this field, then the VidyoConnect for WebRTC Server will not be enabled after you select any of the checkboxes on the Settings > Feature Settings > VidyoConnect for WebRTC page.

      For additional information, see Enabling VidyoConnect for WebRTC Access (Formerly Known as Vidyo Neo for WebRTC).

    • Enter a short description in the Description field for informational purposes.

    • Enter tenant support for inbound URI dialing from the VidyoGateway using SIP and H.323 protocols in the Tenant VidyoGateway SIP/H.323 SRV record FQDN field.

      This feature is only compatible with VidyoGateway 3.0.
      For more information, refer to the “Understanding Call Types and Service Examples” section in the VidyoGateway Administrator Guide.



    • Enter the number of endpoint software installations in the # of Installs field to allocate to the tenant.

      The total number of installs for all tenants cannot exceed the total number specified in the system license.

    • Enter the maximum number of seats this tenant can create in the # of Seats field.
      The maximum number of seats for all tenants cannot exceed the total number specified in the system license.

    • Enter the maximum number of public rooms this tenant can create in the # of Public Rooms field.
      The maximum number of public rooms per tenant cannot exceed 100,000.

    • Enter the maximum number of lines allocated to the tenant in the # of Lines field.
      Lines are pooled among all tenants.

      Allocate only as many lines to each tenant as needed. For example, if you have a 50-line license, you could allocate up to 50 lines per tenant, which would permit one or two tenants to consume all the lines, leaving none for other tenants.



    • Enter the maximum number of Executive Desktop / VidyoRoom SE users allocated to the tenant in the # of Executives / VidyoRoom SE field.

      Executive Desktop users are a feature of the now standard VidyoLines licensing model. However, Executive Desktop licenses are purchased as separate licenses in your VidyoLines package. Each Executive Desktop has guaranteed system access. Therefore, if you purchase 100 VidyoLines and five Executive Desktops, then even when your system is at full capacity your five users with Executive Desktop privileges can still make calls.

    • Enter the maximum number of VidyoPanoramas users allocated to the tenant in the # of VidyoPanoramas field.

    • Deselect the Enable Guests login checkbox if you want to prohibit guest logins on the tenant or leave selected.

    • Deselect the Scheduled Room checkbox if you want to prohibit your tenants from using scheduled rooms or leave selected.

    • Enable or disable mobile access.
        • Select the VidyoMobile radio button if you want to give the tenant access to VidyoMobile.
        • Select the VidyoConnect™ radio button if you want to give the tenant access to VidyoConnect for Mobile.
        • Select the Disabled radio button if you want to restrict mobile access for the tenant.

          VidyoMobile and VidyoConnect for Mobile are built-in to your VidyoPortal. There are client apps for both Android phones and tablets and iOS iPhones and iPads. You don’t have to download the client programs to make them available to your users. End users just download them via the Android Market or the App Store respectively. They don’t have to pay anything to download them, but the first time a user logs in to your VidyoPortal, one of your licenses is consumed.

      The Super Admin can enable or disable mobile access for all tenants, or the Super Admin can allow the individual Tenant Admins to control mobile access (this is the default). Regardless of whether the Super Admin enables or disables mobile access, creating a single tenant with an opposite setting takes precedence for every tenant. For more information on how to enable and disable mobile access as the Super Admin, see Enabling VidyoMobile Access.

      For more information about VidyoMobile and VidyoConnect for Mobile, refer to the VidyoMobile and VidyoConnect for Mobile sections on the home page.

  • Allow inbound and outbound inter-portal communication by doing any of the following:
    • Select the Allow Outbound checkbox and do not select the Allow Inbound checkbox to only allow calls to other VidyoConferencing systems.
    • Do not select the Allow Outbound checkbox and select Allow Inbound checkbox to only allow calls from other VidyoConferencing systems.
    • Click both checkboxes to allow both inbound and outbound calls.

_________________________________________________________________________________________________

To add a default tenant or a new tenant if using VidyoPortal version 17.2.0 or earlier:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Tenants tab.

    The Tenants page displays.

  3. Click the Default name and perform the following steps.

    Alternatively, if your system is licensed for multi-tenant mode, click Add at the bottom of the Tenants page.

    Adding_a_Default_Tenant_or_Adding_a_New_Tenant_1.png

  4. Enter or edit the following information for the tenant:

    • Enter a unique name identifying the tenant in the Tenant Name field.
      This name is displayed in the user directory and on the title bar of the client window when in a call.

      Spaces are not valid characters.



    • Enter the IP or FQDN address used by this tenant’s users to access the VidyoPortal in the Tenant URL field

      If you have single-tenant system, you don’t have to define the URL of the system, but we recommend you do since the URL enables the link to the Admin portal. You can also use your server’s IP if it does not have a URL.

      Your tenants should be configured to use an FQDN and not an IP address in order to secure your VidyoConferencing system with HTTPS and optionally encryption (using the Secured VidyoConferencing Option).



    • Enter a desired prefix in the Prefix field to be added to extension numbers. This allows multiple tenants to use the same extension numbers.
      An extension prefix is not required unless you have multiple tenants. (This can be likened to an area code on the phone system.)

      If you do create multiple tenants, it’s important to the proper functioning of the system that all tenants have extension prefixes with the same number of digits. If you assign the first tenant a two-digit extension prefix, you should assign all other tenants two-digit extension prefixes. If you assign the first tenant a three-digit extension prefix, you should assign all other tenants three-digit extension prefixes and so on.



    • Enter the phone number dialed for voice-only participants when accessing conferences in the Dial-in Number field.

    • Enter the URL the tenant’s users will use in order to access VidyoReplay in the VidyoReplay URL field. If the VidyoReplay option has not been licensed on your system, entering information in this field has no effect. This is also the case for Vidyo’s Federal implementation.

    • Enter a short description in the Description field for informational purposes.

    • Enter tenant support for inbound URI dialing from the VidyoGateway using SIP and H.323 protocols in the Tenant VidyoGateway SIP/H.323 SRV record FQDN field.

      This feature is only compatible with VidyoGateway 3.0.
      For more information, refer to the “Understanding Call Types and Service Examples” section in the VidyoGateway Administrator Guide.



    • Enter the number of endpoint software installations in the # of Installs field to allocate to the tenant.

      The total number of installs for all tenants cannot exceed the total number specified in the system license.

    • Enter the maximum number of seats this tenant can create in the # of Seats field.
      The maximum number of seats for all tenants cannot exceed the total number specified in the system license.

    • Enter the maximum number of public rooms this tenant can create in the # of Public Rooms field.
      The maximum number of public rooms per tenant cannot exceed 100,000.

    • Enter the maximum number of lines allocated to the tenant in the # of Lines field.
      Lines are pooled among all tenants.

      Allocate only as many lines to each tenant as needed. For example, if you have a 50-line license, you could allocate up to 50 lines per tenant, which would permit one or two tenants to consume all the lines, leaving none for other tenants.



    • Enter the maximum number of Executive Desktop / VidyoRoom SE users allocated to the tenant in the # of Executives / VidyoRoom SE field.

      Executive Desktop users are a feature of the now standard VidyoLines licensing model. However, Executive Desktop licenses are purchased as separate licenses in your VidyoLines package. Each Executive Desktop has guaranteed system access. Therefore, if you purchase 100 VidyoLines and five Executive Desktops, then even when your system is at full capacity your five users with Executive Desktop privileges can still make calls.

    • Enter the maximum number of VidyoPanoramas users allocated to the tenant in the # of VidyoPanoramas field.

    • Deselect the Enable Guests login checkbox if you want to prohibit guest logins on the tenant or leave selected.

    • Deselect the Scheduled Room checkbox if you want to prohibit your tenants from using scheduled rooms or leave selected.

    • Enable or disable mobile access.
        • Select the VidyoMobile radio button if you want to give the tenant access to VidyoMobile.
        • Select the NeoMobile radio button if you want to give the tenant access to Vidyo Neo Mobile.
        • Select the Disabled radio button if you want to restrict mobile access for the tenant.

          VidyoMobile and Vidyo Neo Mobile are built-in to your VidyoPortal. There are client apps for both Android phones and tablets and iOS iPhones and iPads. You don’t have to download the client programs to make them available to your users. End users just download them via the Android Market or the App Store respectively. They don’t have to pay anything to download them, but the first time a user logs in to your VidyoPortal, one of your licenses is consumed.

      The Super Admin can enable or disable mobile access for all tenants, or the Super Admin can allow the individual Tenant Admins to control mobile access (this is the default). Regardless of whether the Super Admin enables or disables mobile access, creating a single tenant with an opposite setting takes precedence for every tenant. For more information on how to enable and disable mobile access as the Super Admin, see Enabling VidyoMobile Access.

      For more information about VidyoMobile and Vidyo Neo Mobile, refer to the VidyoMobile and Vidyo Neo Mobile sections on the Home page.

  • Allow inbound and outbound inter-portal communication by doing any of the following:
    • Select the Allow Outbound checkbox and do not select the Allow Inbound checkbox to only allow calls to other VidyoConferencing systems.
    • Do not select the Allow Outbound checkbox and select Allow Inbound checkbox to only allow calls from other VidyoConferencing systems.
    • Click both checkboxes to allow both inbound and outbound calls.
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