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Upgrading Your VidyoRouter


The System Upgrade tab is used for upgrading your VidyoRouter software version, downloading installation logs history, and viewing installed patches.

The Vidyo upgrade filenames contain the server product abbreviation, version number and/or Add-on/Patch name, and have a .vidyo extension (example: TAG_VC_3_0_0_x.vidyo).

Caution: Once the VidyoRouter is upgraded, it cannot be reverted back to the previous version or other versions.

The system doesn’t accept a file that’s versioned earlier than the version currently being used on the VidyoRouter, preventing you from accidentally downgrading your software.

The system only accepts .vidyo files signed by Vidyo, protecting you from non-genuine files.

The upgrade process terminates all calls in progress. You might want to email users ahead of time and perform the upgrade when system usage is lowest.

To upgrade any VidyoRouters:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click on the Management URL link for the VidyoRouter (as shown in the following illustration) or navigate to http://[VidyoRouter Server IP or FQDN address]/vr2conf to access the VidyoRouter Configuration Pages.


  3. Enter your VidyoRouter Administrator username and password.

    The default username is admin and the default password is password.


  4. Click Login.

    The Maintenance > Basic page is selected by default.

  5. Click the System Upgrade subtab.


    You can determine your VidyoRouter type by viewing the version label displayed to the right of the Maintenance title. The version number also ends with either 64-bit or 32-bit.

    The Uploading new server software file pop-up displays.

  6. Click the Select File () icon.


  7. Locate and select the .vidyo file from the file selection dialog box.

  8. Click Open.

  9. Click Upload from the Uploading new server software file pop-up.

    The upload process may take five to fifteen minutes or more depending on the bandwidth available between the upload file location and your VidyoRouter. Once the upload completes, your VidyoRouter will reboot. Wait two to five minutes before proceeding to the next step.

    Caution: Do not reboot the server manually during this process; doing so may interrupt the upgrade process and corrupt the data. Vidyo recommends running a continuous ping to the server to monitor the reboot process status.

  10. Return to the Super Admin portal and click the Components tab after the VidyoRouter reboots.

    Caution: The VidyoRouter (and corresponding VidyoProxy) may both have a Status of DOWN or NEW, or they may show an Alarm (as shown in the following illustration). Do not attempt to reconfigure the NEW, delete the DOWN component, or attempt to clear the Alarm at this time. Each will update or clear automatically once the VidyoPortal is upgraded.

  11. Verify that the Software Version displayed is correct for the VidyoRouter that you upgraded.

  12. Repeat the steps in this section for each additional VidyoRouter in your VidyoConferencing system.
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