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You can download a system diagnostic file for further analysis.

 

To download system diagnostic files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Maintenance on the left menu.

  4. Click Diagnostics from the submenu.

    The Diagnostics page displays.

    Downloading_DiagnosticFiles.png

  5. Select the checkbox to the left of the file name that needs to be downloaded.

  6. Click Download.

    Your selected .txt file downloads via your Web browser.
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