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Downloading System Logs

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Audit Logs

The system logs all activity on the VidyoPortal. The information logged in the Audit Logs includes Record ID, User Name, Tenant Name, Activity (Log In, Log Out, Add Room), Status (Success or Failure), Date & Time, IP Address the user comes from, Event Details, and so on. For more information, see Auditing Overview. VidyoPortal audit logs can be generated using either a Super Admin or the Audit user account.

 

To download Audit Logs:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click System Logs from the submenu.

    The System Logs page displays.

    System_Logs.png

  5. Enter a Start Date and End Date to retrieve the Audit Logs within that specific time period.

  6. Click Download Audit Logs.

    Audit_Logs_2.png

    The browser downloads the .csv file.

 

VidyoPortal Logs

The VidyoPortal logs include information that may be used by the Customer Support team to troubleshoot an issue that occurred with the system.

To download VidyoPortal Logs:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click System Logs from the submenu.

    The System Logs page displays.

    System_Logs.png

  5. Click Download VidyoPortal Logs.

    The VidyoPortal Logs pop-up displays for the administrator to enter a password for encrypting the data.

    VidyoPortal_Logs.png

  6. Enter a password if you want to protect the .zip file of logs.

  7. Re-enter the password to confirm if necessary.

    This password will be required when attempting to unzip the file. Leave the Password and Confirm Password fields blank if you do not wish to protect the .zip file.



  8. Click Export.

    The browser downloads the .zip file.

    The .zip file may take a few minutes to start downloading depending upon the size of the file and/or speed of your Internet connection.

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