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Upgrading Your VidyoPortal System Software

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The System Upgrade page is used for upgrading the VidyoPortal and VidyoOne software version, as well for downloading installation logs history and applying system add-ons (such as SNMP or Hot Standby) or patches.

Before you perform a system upgrade, Vidyo highly recommends that you read the Release Notes that pertains to your upgrade version. The Vidyo upgrade filenames contain the server product abbreviation, version number and/or Add-on/Patch name, and have a .vidyo extension (example: TAG_VC_3_0_0_x.vidyo).

  • Once the VidyoPortal is upgraded, it cannot be reverted back to the previous version or other versions.
  • The system doesn’t accept a file that’s versioned earlier than the version currently being used on the VidyoPortal, preventing you from accidentally downgrading your software.
    The system only accepts .vidyo files signed by Vidyo, protecting you from non-genuine files.
    The upgrade process terminates all calls in progress. You might want to email users ahead of time and perform the upgrade when system usage is lowest.

To upgrade the VidyoPortal:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click the Upgrade from the submenu.

    The System Upgrade page displays.

    Upgrading_VidyoPortalSystemSoftware.png

  5. Click Browse….

  6. Locate and select the .vidyo file from the file selection dialog box.

  7. Click Open.

  8. Click Upload.

    The upload process may take five to fifteen minutes or more depending on the bandwidth available between the upload file location and the VidyoPortal.

    Once the upload completes, the VidyoPortal will reboot. Wait two to five minutes before proceeding to the next step.

    Caution: Do not reboot the server manually during this process; doing so may interrupt the upgrade process and corrupt the data. Vidyo recommends running a continuous ping to the server to monitor the reboot process status.



    When performing a VidyoPortal upgrade, you also typically need to upload new endpoint software as well. For more information, see Uploading Endpoint Software.
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