Partners Blog Contact Us

Restoring Backup Files Located on Your VidyoPortal


If the database you wish to restore is still on the VidyoPortal, restoring takes just two clicks.

Vidyo strongly suggests rebooting your VidyoPortal as the final step when restoring a backup database. Make sure you are able to reboot your VidyoPortal before starting to restore a backup database.

The system license of the database you’re restoring must be equal to or greater than the number of Lines allocated to a tenant.

Caution: The following task destroys the current database file. It’s best to make a backup of the current database file before restoring a prior version.

To restore backup files located on your VidyoPortal:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Select the checkbox to the left of the file name that needs to be restored.


  6. Click Restore.

    A Confirmation pop-up displays.


  7. Click Yes.

  8. Reboot your VidyoPortal.

    For steps to reboot your VidyoPortal, see Restarting Your System.
Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.