To download backup files:
- Log in to the Super Admin portal using your Super Admin account.
For more information, see Logging in to the Super Admin Portal.
The Components page displays by default.
- Click the Settings tab.
The Upload System License page displays by default.
- Click to the left of Maintenance on the left menu.
- Click Database from the submenu.
The Database page displays.
- Select the checkbox to the left of the file name that needs to be downloaded.
- Click Download.
Your selected .veb file or files then download through your Web browser.
Now that you’ve downloaded the database, you have a true backup.