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If you are using VidyoPortal version 3.4.4 or earlier, scroll to the bottom of this article to obtain the necessary information.

Super Admins can select one of the following file server modes for you to deliver endpoint software updates to your users:

  • External file server or CDN (Content Delivery Network) so that endpoints can automatically download them from there

    Since CDNs can be geo-located, downloads are typically faster. Additionally, for large-scale client distributions, impact on the VidyoPortal performance is significantly reduced.

  • VidyoPortal

    Most administrators prefer having users install their VidyoDesktop software by accessing VidyoPortal when provided a user name and password you assign them.

    When your users access the VidyoPortal, the VidyoDesktop software is installed even if users do not have administrator privileges. (The Windows installer places the VidyoDesktop-related files in a user-specific directory called “AppData”.)

    You provide this software to your users when new versions of the VidyoDesktop and VidyoRoom client software become available from Vidyo by uploading the new software to your servers using the Manage Endpoint Software page. For additional information, see Choosing a File Server Mode, Uploading Endpoint Software Installation Files, and Activating an Endpoint Installation File.

    Endpoint_Software_Versions.png

    Your users are automatically prompted to download the new version the next time they log in. Users can choose to update their software or skip the update if desired.

    Installation files for various client types include the following:

    • VidyoConnect for Windows
    • VidyoConnect for Macintosh OS X
    • VidyoDesktop for Windows
    • VidyoDesktop for Macintosh OS X
    • VidyoDesktop for Linux

      There can be up to four active Linux clients. If the bit architecture the distribution is meant for isn’t in the name then it’s the 32-bit version. If the distribution is meant for 64-bit machines, the file is named accordingly.

    • VidyoRoom


    The Super Admin user uploads the latest version of Vidyo client software and makes it available to all users of the VidyoConferencing System. A Tenant Admin user can also upload Vidyo client software for users on their own tenant. This helps the Tenant Admin decide when they want to make endpoint software available for their own users.

    On the Manage Endpoint Software page, you can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC, and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.

Since Super Admin endpoint software uploads overwrite Tenant Admin uploads, Tenant Admins should always upload files on their tenants after Super Admin uploads are completed.

Download the latest version of the software to your computer. The link is provided to you by your reseller or by Vidyo Customer Support.

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If you are using VidyoPortal version 3.4.4 or earlier, the following information applies to you:

You may choose to perform installations directly on user machines. However, most administrators prefer having users install their VidyoDesktop software by accessing VidyoPortal using the user name and password you assign them.

When your users access the VidyoPortal, the VidyoDesktop software is installed even if users do not have administrator privileges. (The Windows installer places the VidyoDesktop-related files in a user-specific directory called “AppData”.)

When new versions of the VidyoDesktop, VidyoConnect, and VidyoRoom client software become available from Vidyo, you can provide this software to your users by uploading the new software to your servers using the Upload Endpoint Software page. A Tenant Admin user can also upload Vidyo client software for users on their own tenant. This helps the Tenant Admin decide when they want to make endpoint software available for their own users. For additional information, see Uploading Endpoint Software Installation Files and Activating an Endpoint Installation File.

Manage_Endpoint_Software_3.4.4.png

By doing this, your users are automatically prompted to download the new version the next time they log in. Users can choose not to update their software or install the update if desired.

Endpoint_Software_2.png

Installation files for various client types include the following:

  • VidyoDesktop for Windows
  • VidyoDesktop for Macintosh OS X
  • VidyoDesktop for Linux

    There can be up to four active Linux clients. If the bit architecture that the distribution is meant for isn’t in the name, then it’s the 32-bit version. If the distribution is meant for 64-bit machines, the file is named accordingly.

  • VidyoRoom

In the Upload Endpoint Software page, you can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.

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