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Managing Endpoint Software

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If you are using VidyoPortal version 3.4.4 or earlier, scroll to the bottom of this article to obtain the necessary information.

Super Admins can select one of the following file server modes for you to deliver endpoint software updates to your users:

  • External file server or CDN (Content Delivery Network) so that endpoints can automatically download them from there

    Since CDNs can be geo-located, downloads are typically faster. Additionally, for large-scale client distributions, impact on the VidyoPortal performance is significantly reduced.

  • VidyoPortal

    Most administrators prefer having users install their VidyoDesktop software by accessing VidyoPortal when provided a user name and password you assign them.

    When your users access the VidyoPortal, the VidyoDesktop software is installed even if users do not have administrator privileges. (The Windows installer places the VidyoDesktop-related files in a user-specific directory called “AppData”.)

    You provide this software to your users when new versions of the VidyoDesktop and VidyoRoom client software become available from Vidyo by uploading the new software to your servers using the Manage Endpoint Software page. For additional information, see Choosing a File Server Mode, Uploading Endpoint Software Installation Files, and Activating an Endpoint Installation File.

    Endpoint_Software_Versions.png

    Your users are automatically prompted to download the new version the next time they log in. Users can choose to update their software or skip the update if desired.

    Installation files for various client types include the following:

    • VidyoConnect for Windows
    • VidyoConnect for Macintosh OS X
    • VidyoDesktop for Windows
    • VidyoDesktop for Macintosh OS X
    • VidyoDesktop for Linux

      There can be up to four active Linux clients. If the bit architecture the distribution is meant for isn’t in the name then it’s the 32-bit version. If the distribution is meant for 64-bit machines, the file is named accordingly.

    • VidyoRoom


    The Super Admin user uploads the latest version of Vidyo client software and makes it available to all users of the VidyoConferencing System. A Tenant Admin user can also upload Vidyo client software for users on their own tenant. This helps the Tenant Admin decide when they want to make endpoint software available for their own users.

    On the Manage Endpoint Software page, you can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC, and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.

Since Super Admin endpoint software uploads overwrite Tenant Admin uploads, Tenant Admins should always upload files on their tenants after Super Admin uploads are completed.

Download the latest version of the software to your computer. The link is provided to you by your reseller or by Vidyo Customer Support.

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If you are using VidyoPortal version 3.4.4 or earlier, the following information applies to you:

You may choose to perform installations directly on user machines. However, most administrators prefer having users install their VidyoDesktop software by accessing VidyoPortal using the user name and password you assign them.

When your users access the VidyoPortal, the VidyoDesktop software is installed even if users do not have administrator privileges. (The Windows installer places the VidyoDesktop-related files in a user-specific directory called “AppData”.)

When new versions of the VidyoDesktop, VidyoConnect, and VidyoRoom client software become available from Vidyo, you can provide this software to your users by uploading the new software to your servers using the Upload Endpoint Software page. A Tenant Admin user can also upload Vidyo client software for users on their own tenant. This helps the Tenant Admin decide when they want to make endpoint software available for their own users. For additional information, see Uploading Endpoint Software Installation Files and Activating an Endpoint Installation File.

Manage_Endpoint_Software_3.4.4.png

By doing this, your users are automatically prompted to download the new version the next time they log in. Users can choose not to update their software or install the update if desired.

Endpoint_Software_2.png

Installation files for various client types include the following:

  • VidyoDesktop for Windows
  • VidyoDesktop for Macintosh OS X
  • VidyoDesktop for Linux

    There can be up to four active Linux clients. If the bit architecture that the distribution is meant for isn’t in the name, then it’s the 32-bit version. If the distribution is meant for 64-bit machines, the file is named accordingly.

  • VidyoRoom

In the Upload Endpoint Software page, you can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.

To choose a file server mode:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Manage Endpoint Software on the left menu

  4. Click File Server from the submenu.

    The File Server page displays.



  5. Select the Deliver endpoint software from the VidyoPortal radio button if you want to upload endpoint software to

  6. Select the Deliver endpoint software from the external file server radio button if you want to upload endpoint software to an external file server or CDN.

  7. Click Save.

The radio button selected on the File Server page determines the layout of the Endpoint Software Versions page.

If you are using VidyoPortal version 3.4.4 or earlier, scroll to the bottom of this article to obtain the necessary information.

Uploading endpoint software installation files to an external server or CDN

To upload endpoint software installation files to an external server or CDN:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Manage Endpoint Software on the left menu

  4. Click Endpoint Software Version from the submenu.

    The Endpoint Software Version page displays.

    Endpoint_Software_Versions_CDNs.png

  5. Select the appropriate software version from the Platform drop-down.

  6. Enter the appropriate URL in the External CDN URL.

  7. Enter the associated version in the External Version.

  8. Click Save.

    From the Added Endpoint Software list, you can activate or delete external CDN URLs for your users from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

Uploading endpoint software installation files to VidyoPortal

To upload endpoint software installation files to VidyoPortal:

      1. Log in to the Super Admin portal using your Super Admin account.

        For more information, see Logging in to the Super Admin Portal.

        The Components page displays by default.

      2. Click the Settings tab.

        The Upload System License page displays by default.

      3. Click  to the left of Manage Endpoint Software on the left menu.

      4. Click Endpoint Software Version from the submenu.

        The Endpoint Software page displays.

        Endpoint_Software_Versions.png

      5. Download the latest version of the software to your computer.

      6. Click Browse.



      7. Locate the installation file on your computer and click Upload to import it.

        To avoid failure messages, make sure you are uploading Vidyo software only. The software file name ends with an .exe extension for Windows and VidyoRoom and .dmg for Macintosh.

        We recommend uploading the latest version of the software when it becomes available to help make sure all system users are utilizing the most up-to-date Vidyo software.


        When the endpoint installation file is uploaded, it displays in the Uploaded Endpoint Software list under its corresponding heading. Scroll through this list to view all available installation files.


        From the Uploaded Endpoint Software list, you can activate or delete installers for your users from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

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To upload endpoint software installation files to VidyoPortal if using VidyoPortal version 3.4.4 or earlier:

            1. Log in to the Super Admin portal using your Super Admin account.

              For more information, see Logging in to the Super Admin Portal.

              The Components page displays by default.

            2. Click the Settings tab.

              The Upload System License page displays by default.

            3. Click Upload Endpoint Software on the left menu.

              The Upload Endpoint Software page displays.

            4. Download the latest version of the software to your computer.

              The link is provided to you by your reseller or by Vidyo Customer Support.

            5. Click Browse.

            6. Locate the installation file on your computer and click Upload to import it.

To avoid failure messages, make sure you are uploading Vidyo software only. The software file name ends with an .exe extension for Windows and VidyoRoom and .dmg for Macintosh. Vidyo recommends uploading the latest version of the software when it becomes available to help make sure all system users are utilizing the most up-to-date Vidyo software. Since Super Admin endpoint software uploads overwrite Tenant Admin uploads, Tenant Admins should always upload files on their tenants after Super Admin uploads are completed.


When the endpoint installation file is uploaded, it displays in the Uploaded Endpoint Software list under its corresponding heading. Scroll through this list to view all available installation files.

From the Uploaded Endpoint Software table, you can activate an installer for your users or delete installers from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

If you are using VidyoPortal version 3.4.4 or earlier, scroll to the bottom of this article to obtain the necessary information.

To activate endpoint installation files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click Endpoint Software Versions on the left menu.

    The Endpoint Software Versions page displays.

  4. Select the checkbox to the left of the file name that needs to be activated.

    Tip: Use the top-left checkbox to select or clear all of the software file checkboxes.

  5. Click Activate at the top or bottom of the list.

    The file name displays highlighted in green.

    Activating_Endpoint_Software.png

    You can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version. For additional information, see Uploading Endpoint Software Installation Files.

    Depending upon whether the VidyoConnect or VidyoDesktop client installer file is uploaded and activated, either the VidyoConnect Client or VidyoDesktop Client is automatically pushed to users who are logged into the system. Users who do not have VidyoConnect or VidyoDesktop installed will be instructed to download and install either application when clicking a room link or navigating to the VidyoPortal’s FQDN.

_________________________________________________________________________________________________

To activate endpoint software installation files if using VidyoPortal version 3.4.4 or earlier:

  1. Log in to the Admin portal using your Admin account.

    For more information, see Logging in to the Admin interface.

    The Users page displays by default.

  2. Click the Settings tab.

    The License page displays by default.

  3. Click Upload Endpoint Software on the left menu.

    The Upload Endpoint Software page displays.

  4. Select the checkboxes for the files you wish to activate.

  5. Click Activate at the top or bottom of the list.

    The file name displays highlighted in green.


    You can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC, and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version. For additional information, see Uploading Endpoint Software Installation Files.

    Depending upon whether the VidyoDesktop client installer file is uploaded and activated, either the VidyoDesktop Client is automatically pushed to users who are logged into the system. Users who do not have VidyoDesktop installed will be instructed to download and install either application when clicking a room link or navigating to the VidyoPortal’s FQDN.

To delete an endpoint installation file:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click Upload Endpoint Software on the left menu.

    The Upload Endpoint Software page displays.

  4. Select the checkbox to the left of the file name that needs to be deleted.

    Tip: Use the top-left checkbox to select or clear all of the software file checkboxes.

  5. Click Delete.

    If you delete a file by mistake you always upload it again provided you have not deleted it from your computer. If the file you mistakenly deleted is the current version of the client you also have the option of downloading it again from your reseller or Vidyo Customer Support.
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