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You can view a system diagnostic file by viewing it on your VidyoPortal or downloading it for further analysis.

 

To view system diagnostic files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Maintenance on the left menu.

  4. Click Diagnostics from the submenu.

    The Diagnostics page displays.

  5. Select the checkbox to the left of the file name you wish to download.

    Tip: Use the top-left checkbox to select or clear all of the software file checkboxes.

  6. Click View.

    Viewing_DiagnosticFile_1.png

    The View Diagnostics Report pop-up displays.

    Viewing_DiagnosticFile_2.png

  7. Click Close.
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