You can view a system diagnostic file by viewing it on your VidyoPortal or downloading it for further analysis.
To view system diagnostic files:
- Log in to the Super Admin portal using your Super Admin account.
For more information, see Logging in to the Super Admin Portal.
The Components page displays by default.
- Click the Settings tab.
The Upload System License page displays by default.
- Click to the left of Maintenance on the left menu.
- Click Diagnostics from the submenu.
The Diagnostics page displays.
- Select the checkbox to the left of the file name you wish to download.
Tip: Use the top-left checkbox to select or clear all of the software file checkboxes.
- Click View.
The View Diagnostics Report pop-up displays.
- Click Close.