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Creating System Diagnostic Files

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You can analyze your system health by creating a system diagnostic file and viewing the results. Depending on your system, the diagnostic file shows the following information:

  • Date
  • Type of Node
  • FDQN
  • IP Address
  • DNS Server Report
  • Tenant Report
  • Status Notification Report
  • EMCP Report
  • SCIP Report
  • VidyoProxy Report
  • SMTP Configuration Report
  • Ports
  • License Tokens Ethernet Hardware Report
  • Certificate Check

 

To create system diagnostic files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Maintenance on the left menu.

  4. Click Diagnostics from the submenu.

    The Diagnostics page displays.

    Creating_Diagnostic_File.png

  5. Click Run.

    The Result pop-up displays.

    Creating_Diagnostic_File_2.png

  6. Click OK.

  7. Refresh your browser.

    Your system diagnostic file now displays in the list.

You can view a system diagnostic file by viewing it on your VidyoPortal or downloading it for further analysis.

 

To view system diagnostic files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Maintenance on the left menu.

  4. Click Diagnostics from the submenu.

    The Diagnostics page displays.

  5. Select the checkbox to the left of the file name you wish to download.

    Tip: Use the top-left checkbox to select or clear all of the software file checkboxes.

  6. Click View.

    Viewing_DiagnosticFile_1.png

    The View Diagnostics Report pop-up displays.

    Viewing_DiagnosticFile_2.png

  7. Click Close.

You can download a system diagnostic file for further analysis.

 

To download system diagnostic files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click to the left of Maintenance on the left menu.

  4. Click Diagnostics from the submenu.

    The Diagnostics page displays.

    Downloading_DiagnosticFiles.png

  5. Select the checkbox to the left of the file name that needs to be downloaded.

  6. Click Download.

    Your selected .txt file downloads via your Web browser.
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