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Performing System Maintenance

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The VidyoPortal database contains everything but the basic network settings of the system (IP, DNS, hostname, NTP), the SSL security certificates loaded and CSR information, and the license keys (each of these would need to be reset separately should a unit need to be replaced/rebuilt). For more information about the CDR database, see the CDR section.

The Database page shows a list of backed up databases on the VidyoPortal hard drive, as well as the file creation dates.

To back up the database:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Click Backup.

    Back_Up_1.png

    A pop-up displays.

    Back_Up_2.png

  6. Enter an encrypted password in the Password.

  7. Re-enter the password in the Confirm Password field to confirm.

  8. Click Backup.

    A backup copy of the database is made on the VidyoPortal. A pop-up displays confirming a successful backup.

    Back_Up_3.png

  9. Click OK.

    Caution: Because the database is backed up on the VidyoPortal itself, making a backup does not protect you from a hard drive failure on the VidyoPortal. Therefore, you should download backups to an offsite computer as described in the following section.

To download backup files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Select the checkbox to the left of the file name that needs to be downloaded.

  6. Click Download.

    Download_Backup.png

    Your selected .veb file or files then download through your Web browser.

    Now that you’ve downloaded the database, you have a true backup.

To upload backup files:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Click Upload at the top of the Database page.

    Upload_backup_1.png

    The Uploading backup file pop-up displays.

    Upload_backup_2.png

  6. Click Browse….

  7. Locate and select the file from the file selection dialog box.

  8. Click Open.

  9. Click Upload in the Uploading backup file pop-up.

    The file uploads and is listed in the Database table.

If the database you wish to restore is still on the VidyoPortal, restoring takes just two clicks.

Vidyo strongly suggests rebooting your VidyoPortal as the final step when restoring a backup database. Make sure you are able to reboot your VidyoPortal before starting to restore a backup database.

The system license of the database you’re restoring must be equal to or greater than the number of Lines allocated to a tenant.



Caution: The following task destroys the current database file. It’s best to make a backup of the current database file before restoring a prior version.

To restore backup files located on your VidyoPortal:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Select the checkbox to the left of the file name that needs to be restored.

    Restoring_backup_1.png

  6. Click Restore.

    A Confirmation pop-up displays.

    Restoring_backup_2.png

  7. Click Yes.

  8. Reboot your VidyoPortal.

    For steps to reboot your VidyoPortal, see Restarting Your System.

Caution: The following task cannot be undone.

 

To delete unnecessary or outdated versions of the database:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Select the checkbox next to the version that needs to be deleted.

  6. Click Delete at the bottom of the Database.

    Deleting_backup.png

  7. Confirm the action in the pop-up that displays.

Caution: The following task cannot be undone.

To wipe the database clean and restore it to the factory defaults:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Maintenance on the left menu.

  4. Click Database from the submenu.

    The Database page displays.

  5. Click Factory Defaults at the top of the Database

    Restoring_Database.png

  6. Confirm the action in the pop-up that displays.
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