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Requesting System Licenses and Applying System License Keys

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After purchasing your license, if you’re running VidyoPortal Virtual Edition or the Hot Standby software option, you’ll receive Fully Qualified Domain Name (FQDN) licenses (removing license dependency to your Vidyo hardware). Otherwise, you’ll receive System ID-based licenses (licenses tied to your Vidyo hardware).

By default, you will receive System ID-based license unless you are running VidyoPortal Virtual Edition or using the Hot Standby software option. Using VidyoPortal Virtual Edition or the Hot Standby software option requires an FQDN license.

Existing customers with System ID-based licenses using VidyoPortal Virtual Edition or the Hot Standby software option can be converted to an FQDN license by contacting Vidyo Support.

System ID-based licenses and FQDN-based licenses were sent to the email address you provided when making your purchase. However, if you do not possess these licenses, you may request them after providing your configured system information and using the procedures in this section.

The Vidyo licensing team usually sends out keys within one business day from the time you submit the required information from the Vidyo website form. Licenses are sent to the email address you provided.

If you have any licensing questions, please contact Vidyo's license team with your MAC address, System ID, and Public FQDN at licenses@vidyo.com.

If you’re running the VidyoPortal Virtual Edition or the Hot Standby software option and were able to provide your FQDN at the time of purchase, your FQDN-based licenses were sent to the email address you provided at that time. However, if you do not possess these licenses, you may request them after providing your configured system information and using the procedures in this section.

To request Vidyo FQDN-based licenses:

  1. Contact the Vidyo license team with your MAC address, System ID, and Public FQDN at licenses@vidyo.com if you were unable to provide an FQDN for your license at the time of purchase.

    Otherwise, if you did provide an FQDN when ordering, your license keys were provided in the email sent to you after order processing.

  2. Submit your system information using the form on the Vidyo website.

System ID-based licenses and FQDN-based licenses were sent to the email address you provided when making your purchase. However, if you do not possess these licenses, you may request them after providing your configured system information and using the procedures in this section.

To request Vidyo System ID-based licenses:

  1. Request Vidyo system ID-based licenses from the Vidyo license team with your MAC address, System ID, and Public FQDN at licenses@vidyo.com if you did not receive an email containing your System ID-based licenses after order processing.

    Otherwise, if you did receive an email containing your System ID-based licenses after order processing, proceed by applying the license keys to your system.

  2. Submit your system information using the form on the Vidyo website.

Your VidyoPortal ships with factory default licensing. You need to apply your full Vidyo system license keys in order to access the license quantities and options purchased. The procedure for doing this varies depending on whether or not you are running the Hot Standby software option.

Your VidyoPortal ships with factory default licensing. You need to apply your full Vidyo system license keys in order to access the license quantities and options you purchased.

If you do not possess these licenses, you may request them after providing your configured system information.

Applying licenses:

The procedure differs for applying system license keys to your system if you are running the Hot Standby software option. 

System ID-based licenses and FQDN-based licenses were sent to the email address you provided when making your purchase. However, if you do not possess these licenses, you may request them after providing your configured system information.

You will receive an email from Vidyo Customer Support to the address you provided with your purchase order from the license request web page. This email contains a single .zip archive containing specific files based on the VidyoPortal version you are running as follows:

Applying_System_License_Keys_to_Your_System_1.png

The email also includes a license information text file that includes license information details. This file is prefixed with “LicenseInfo.”

Your VidyoPortal system-wide license defines the term (length) of your license, the number of VidyoLines, and installations available for use as well as whether it is currently being used:

  • A single- or multi-tenant system
  • Licensed for UC integration, encryption, Hot Standby, Executive lines, and APIs (the API license is also used to enable Adobe Connect integration)

To apply the system license keys to your system:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

    Applying_System_License_Keys_to_Your_System_2.png

  3. Click Browse.

    Applying_System_License_Keys_to_Your_System_3.png

  4. Upload your VidyoManager license if you are running a VidyoPortal version earlier than 3.2 by doing the following:

    • Select the appropriate VidyoManager license file based on the VidyoPortal version you are running.

      The license file for users running VidyoPortal version 3.2 or later is prefixed with “v3.” The license file for users running VidyoPortal version 3.0 or 3.1 is prefixed with “v2” and contains syslicense in the name. The license file for users running VidyoPortal versions earlier than 3.0 contains syslicense in the name without a “vx” prefix.



    • Click Upload to apply the license.

  5. Upload the license file for all VidyoPortal versions:

    • Select the appropriate license file based on the VidyoPortal version you are running.

      The license file for users running VidyoPortal version 3.2 or later is prefixed with “v3.” The license file for users running VidyoPortal version 3.0 or 3.1 is prefixed with “v2” and contains syslicense in the name. The license file for users running VidyoPortal versions earlier than 3.0 contains syslicense in the name without a “vx” prefix.



    • Click Upload to apply the license.

  6. Click the Tenants tab and edit the Default Tenant by clicking the Default Tenant Name.

  7. Allocate the full set of licenses to the Default Tenant.

    Applying_System_License_Keys_to_Your_System_4.png

  8. Click Save.

Licensing User Types Overview:

 

VidyoLines Licensing Model
User Type VidyoLines*
Super Admin -
Admin
Operator
Executive Desktop -
Normal User
Guest
VidyoRoom (used for VidyoRoom as well as for VidyoPanorama 600) -
VidyoGateway -
VidyoPanorama 1.0 -


*In the VidyoLines licensing model all users with a checkmark consume a line for all calls.

 

 

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