If you are not able to see other participants but can hear and they are able to see and hear you, a good place to start looking is the participant limit feature above the participant layout button.
It is likely that the feature is set to to 0 viewable participants.
The logs would show it as: The participant limit is currently set to 0.
Line 1048: 06-17 10:12:41.041 INFO LmiApp No change in max participant limit 0. (User limit) [ Media Socket/Timer loop, LmiAppRendererUpdateParticipantLimit, LmiAppRenderer.c:4563 ]
Line 1048: 06-17 10:12:41.041 INFO LmiApp No change in max participant limit 0. (User limit) [ Media Socket/Timer loop, LmiAppRendererUpdateParticipantLimit, LmiAppRenderer.c:4563
Simply click on the feature (triangle shaped) and set to auto.
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