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VidyoDesktop - I cannot see other participants but can hear them and they hear and see me

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If you are not able to see other participants but can hear and they are able to see and hear you, a good place to start looking is the participant limit feature above the participant layout button.

It is likely that the feature is set to to 0 viewable participants.

The logs would show it as: The participant limit is currently set to 0.

                Line 1048: 06-17 10:12:41.041 INFO  LmiApp        No change in max participant limit 0. (User limit)       [ Media Socket/Timer loop, LmiAppRendererUpdateParticipantLimit, LmiAppRenderer.c:4563 ]

                Line 1048: 06-17 10:12:41.041 INFO  LmiApp        No change in max participant limit 0. (User limit)       [ Media Socket/Timer loop, LmiAppRendererUpdateParticipantLimit, LmiAppRenderer.c:4563 

 

Simply click on the feature (triangle shaped) and set to auto.

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