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Exporting CDR Files


The CDR Access page enables you to export either all the Call Detail Records or the Call Details Records within a specified date range.

The export record limit is 65,000 records. If the export contains more than 65,000 records, a message displays warning you to restrict the range before proceeding with the download.

To export CDR files

  1. Log in to the Admin portal using your Admin account.

    For more information, see Logging in to the Tenant Admin Portal.

    The Users page displays by default.

  2. Click the Settings tab.

    The License page displays by default.

  3. Click  to the left of Customization on the left menu.

  4. Click CDR Access on the left menu.

    The CDR Access page displays.


  5. Specify a date range.

  6. Click Export.

When working with the exported CDR file data, refer to the following table which describes the fields in the ConferenceCall2 table:

CallID Auto-incremented ID
UniqueCallID A newly-created conference receives a new, unique call ID to enable all conferences to be tracked. For example, a conference “green” starting at 10 AM and ending at 11 AM has a different unique call ID from a conference “green” starting at 3 PM and ending at 4 PM.
ConferenceName Name of the conference
TenantName Name of the Tenant
ConferenceType D – Direct Call (two party)

C – Conference Call

ID – Inter-portal Direct Call

IC – Inter-portal Conference Call
EndpointType R – VidyoRoom™

D – VidyoDesktop™

G – Guest

L – Call to legacy via VidyoGateway™

C – Call recorded via VidyoReplay™ and VidyoRecorder™ (if applicable)
CallerID Caller identifier (login name of the caller)
For legacy calls, this is the extension number used.
CallerName Display name of the caller or name of the legacy device
JoinTime Conference join time
LeaveTime Conference leave time
Call State Current state of the call:
  • RINGING – The status of the side initiating the call (point-to-point or conference).
  • RING ACCEPTED – This status indicates to the initiating side that the callee has accepted the call. It will switch to “in progress” once the conference begins.
  • RING REJECTED – This status indicates to the initiating side that the alert was not accepted.
  • RING NO ANSWER – This status indicates to the initiating side that the call timed out.
  • RING CANCELLED – This status indicates to the initiating side that the call was aborted from the initiating side.
  • ALERTING – This status indicates to the callee side that there is an incoming call (point-to-point or conference).
  • ALERT CANCELLED – This status indicates to the callee side that the initiating side cancelled the call.
  • IN PROGRESS – This status indicates to both sides that the call is in progress.
  • COMPLETED – This status indicates to both sides that the call was completed.
Direction I - Inbound Call
O - Outbound Call
RouterID VidyoRouter™ used for the call
GwPrefix Service prefix used. This applies only to calls that involve a VidyoGateway or VidyoRecorder. For other calls, it is set to NULL.
GwID VidyoGateway ID used for this call. Set to NULL otherwise.
ReferenceNumber Numeric string identifier passed by the endpoint to the VidyoPortal™ at conference join time. This field is a placeholder for Client lib-based apps implementation.
ApplicationName VidyoConference™ usage from different endpoint types. The information is reported by endpoints when connecting to the VidyoPortal.
ApplicationVersion Endpoint software version
DeviceModel Endpoint device model
EndpointPublicIPAddress IP address of an endpoint that has joined a conference
AccessType U – Registered user

G – Guest

L – Call to legacy via VidyoGateway

R – Call recorded via VidyoReplay and VidyoRecorder (if applicable)
RoomType M – Private room belonging to a registered member on the VidyoPortal

P – Public room

S – Scheduled room
RoomOwner Logged-in username of the room owner
ApplicationOS Operating system on which a Vidyo® client is running. All Vidyo clients (and Client lib-based apps) are required to provide this information, if requested.
CallCompletionCode One of the following call completion codes:

0 – The call completion reason is not available

1 – The user disconnected the call

2 – The call was disconnected by the admin, operator, or room owner

3 – The call was disconnected due to a network failure on the VidyoManager

EndpointGUID Endpoint's GUID in the conference.


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