The CDR Access page enables you to export either all the Call Detail Records or the Call Details Records within a specified date range.
The export record limit is 65,000 records. If the export contains more than 65,000 records, a message displays warning you to restrict the range before proceeding with the download.
To export CDR files:
- Log in to the Admin portal using your Admin account.
For more information, see Logging in to the Tenant Admin Portal.
The Users page displays by default.
- Click the Settings tab.
The License page displays by default.
- Click to the left of Customization on the left menu.
- Click CDR Access on the left menu.
The CDR Access page displays.
- Specify a date range.
- Click Export.
When working with the exported CDR file data, refer to the following table which describes the fields in the ConferenceCall2 table:
|UniqueCallID||A newly-created conference receives a new, unique call ID to enable all conferences to be tracked. For example, a conference “green” starting at 10 AM and ending at 11 AM has a different unique call ID from a conference “green” starting at 3 PM and ending at 4 PM.|
|ConferenceName||Name of the conference|
|TenantName||Name of the Tenant|
|ConferenceType||D – Direct Call (two party)
C – Conference Call
ID – Inter-portal Direct CallIC – Inter-portal Conference Call
|EndpointType||R – VidyoRoom™
D – VidyoDesktop™
G – Guest
L – Call to legacy via VidyoGateway™C – Call recorded via VidyoReplay™ and VidyoRecorder™ (if applicable)
|CallerID||Caller identifier (login name of the caller)
For legacy calls, this is the extension number used.
|CallerName||Display name of the caller or name of the legacy device|
|JoinTime||Conference join time|
|LeaveTime||Conference leave time|
|Call State||Current state of the call:
|Direction||I - Inbound Call
O - Outbound Call
|RouterID||VidyoRouter™ used for the call|
|GwPrefix||Service prefix used. This applies only to calls that involve a VidyoGateway or VidyoRecorder. For other calls, it is set to NULL.|
|GwID||VidyoGateway ID used for this call. Set to NULL otherwise.|
|ReferenceNumber||Numeric string identifier passed by the endpoint to the VidyoPortal™ at conference join time. This field is a placeholder for Client lib-based apps implementation.|
|ApplicationName||VidyoConference™ usage from different endpoint types. The information is reported by endpoints when connecting to the VidyoPortal.|
|ApplicationVersion||Endpoint software version|
|DeviceModel||Endpoint device model|
|EndpointPublicIPAddress||IP address of an endpoint that has joined a conference|
|AccessType||U – Registered user
G – Guest
L – Call to legacy via VidyoGatewayR – Call recorded via VidyoReplay and VidyoRecorder (if applicable)
|RoomType||M – Private room belonging to a registered member on the VidyoPortal
P – Public roomS – Scheduled room
|RoomOwner||Logged-in username of the room owner|
|ApplicationOS||Operating system on which a Vidyo® client is running. All Vidyo clients (and Client lib-based apps) are required to provide this information, if requested.|
|CallCompletionCode||One of the following call completion codes:
0 – The call completion reason is not available
1 – The user disconnected the call
2 – The call was disconnected by the admin, operator, or room owner
3 – The call was disconnected due to a network failure on the VidyoManager
|EndpointGUID||Endpoint's GUID in the conference.|