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If a Vidyo Room System is not responding to the remote, there is often times a simple explanation behind the malfunction. Please follow the below steps to troubleshoot the remote and its connectivity to the Room system. 

*Please note: If troubleshooting an RF remote please skip any IR steps.

  • Ensure that the hand-held remote control batteries are good.
  • For Legacy VidyoRoom systems, go to VidyoRoom Settings pageà  Other Preferences and ensure that the IR Receiver is correctly set (Internal or External).
  • If using an external IR receiver, ensure that it is securely connected to the VidyoRoom system.
  • Reset the IR by unplugging the USB cable, waiting for 30 seconds, and plugging it back in.
  • If available, try using a different external IR receiver to see if that resolves the issue.
  • Check if there is IR interference in the room. Sources of interference could be fluorescent lights, plasma/LCD TVs, etc.
  • Check the logs for the wParam message. Multiple instances of the same wParam within a millisecond could be an indication of IR interference.
  • Re-image the VidyoRoom system.
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