VidyoRoom - No Response To Remote Control

If a Vidyo Room System is not responding to the remote, there is often times a simple explanation behind the malfunction. Please follow the below steps to troubleshoot the remote and its connectivity to the Room system. 

*Please note: If troubleshooting an RF remote please skip any IR steps.

• Ensure that the hand-held remote control batteries are good.
• For Legacy VidyoRoom systems, go to VidyoRoom Settings pageà  Other Preferences and ensure that the IR Receiver is correctly set (Internal or External).
• If using an external IR receiver, ensure that it is securely connected to the VidyoRoom system.
• Reset the IR by unplugging the USB cable, waiting for 30 seconds, and plugging it back in.
• If available, try using a different external IR receiver to see if that resolves the issue.
• Check if there is IR interference in the room. Sources of interference could be fluorescent lights, plasma/LCD TVs, etc.
• Check the logs for the wParam message. Multiple instances of the same wParam within a millisecond could be an indication of IR interference.
• Re-image the VidyoRoom system.