Troubleshooting Calendar Integration

  • Confirm that VidyoRoom can resolve Exchange Server Web Service (EWS) URL
  • Confirm that VidyoRoom can reach Exchange Server Web Service (EWS) URL
  • Try using the manual Exchange Server Web Service (EWS) URL
  • Browse to the EWS URL and confirm you can log in with the full calendar resource address (name@domain.com)
  • Confirm that the room link is in the location or comments section of the calendar invite
  • Make sure the calendar resource is configured not to delete the calendar comments
  • If Exchange is not using a publicly signed CA such as GoDaddy, DigiCert etc., upload your self signed or internally signed CA cert to the VidyoRoom and reboot.

Office 365 Specific Troubleshooting

  • To get the EWS address - For Microsoft Exchange Online / Office 365, Access your journaling mailbox account using Outlook Web App (OWA).
  • Click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.
  • In the list of entries, locate the server name. The URL of exchange web service for the mailbox is the URL: https://<ONLINE_URL>/EWS/Exchange.asmx
  • Make sure you are using the email /password to log in, in 365 it is normally available unless 365 is configured against external AD.
  • In that case you will need to make sure the AD is configured to allow email login.
  • Test this using the web browser and log into the EWS using the email address.
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