You will need to know the hardware revision of your VidyoRoom in order to select the correct image upgrade or to proceed our RMA department.
The information can obtained from 2 locations:
- The serial number on the unit -
- Please note the suffix of the serial number will have the hardware revision after the product name
- Through the About page on the onscreen UI of the Vidyoroom, the revision will be shown under Model.
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