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You will need to know the hardware revision of your VidyoRoom in order to select the correct image upgrade or to proceed our RMA department.

The information can obtained from 2 locations:

  1. The serial number on the unit -
    • Please note the suffix of the serial number will have the hardware revision after the product name
  2. Though the About page on the onscreen UI of the Vidyoroom, the revision will be shown under Model.
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