VidyoRoom 3.x - Getting VidyoRoom logs

The Logs tab enables you to obtain log files for the VidyoRoom or VidyoPanorama 600.

To obtain log files:

1. Click the Logs tab.
2. Select the logs in which the issue occurred. The logs contain timestamps in their names. We recommend selecting 3-4 of the most recent logs along with any Exception files. 
3. Click the download button which will download the selected logs in a compressed .tar file format. 
4. Provide this file to Vidyo Support for review

Optionally:

• If needed, click the blue triangle next to the word Time to view the time settings.
• Enter the system time of the VidyoRoom or VidyoPanorama 600 and click Set Time.
• If needed, click the blue triangle next to the words Log Levels to view the log level settings.
• Enter the log name and click either Apply Permanently or Apply Temporarily.
• If needed, click the blue triangle next to the words Log File List to view the list of log files.