Partners Blog Contact Us

VidyoDesktop - I see others, but they do not see my video

  1. Click the Preview button in the VidyoDesktop toolbar to enable Self-View; each click will toggle through the Self-View options: Picture-In-Picture, Participant Window, and Off.
  2.  If you can see your local preview, check the following:
    • Privacy Mode button in VidyoDesktop (Camera icon) is enabled. If Red, click button to toggle off Privacy mode.
    • You are the active speaker and others cannot see you (when you speak others only see black window).
    • Firewall is blocking the VidyoRouter media ports (default range: UDP 50000-65535) Verify local security policy/ malware/local firewall isn’t blocking the application.
    • Web Proxy or Filter is interfering with the UDP media. Check Proxy settings or see network admin.
    • There is enough bandwidth available to send video.
    • CPU meets VidyoDesktop minimum requirements.

Is the camera's video seen now? if not continue below:

  • Is your camera plugged in?
    • If not, connect camera to available USB port.

Did that do the trick? if not continue below:

  • Is there another application using the camera?
    • Close the other application or check its settings to release the camera. Quit and restart VidyoDesktop to ensure camera is detected.

How about now? if not continue below:

  • Verify proper camera device is selected in the VidyoDesktop Configuration: Click the Configuration icon, go to Devices, see which Camera is selected. Is the Proper camera is selected?
    • Select the proper Camera and Save.

That worked right? if not continue below:

  • Update camera drivers – check camera manufacturer’s website for latest drivers. 

Did we get it this time? No? continue here:

  • Check if camera works with other applications.
    • Is the camera working with the camera manufacturer’s software?

If you are still unable to send video from your camera, it's time to contact our experts to further assist.

Was this article helpful?
1 out of 1 found this helpful



Please sign in to leave a comment.