VidyoRoom 3.x - Inogeni is no longer recognized by the VidyoRoom – VidyoCloud Support

Ensure that the Inogeni is plugged into a USB3.0 port according to the room systems revision getting started guide.
Ensure that the Inogeni is using the provided blue USB3.0 cable.
If the Inogeni is not being detected by the VidyoRoom or there is not video being captured, continue to the following instructions.
Download the following items from the Inogeni website which is found here: https://inogeni.com/software-upgrade/
- Inogeni Software Suite
- Inogeni Updater
- Release 1.62 (12-11-2013) – Vidyo factory firmware. Direct download link here: https://inogeni.com/wp-content/uploads/2015/06/INOGENI_DVI_2_USB3_V1_62.inogeniupdate.zip
Connect the Inogeni to a PC to a USB3.0 port using the supplied blue USB3.0 cable.
Open up the Inogeni Updater program.
Even if the program is stating that a device is not detected, press the update button.
Browse and select the Vidyo firmware which was downloaded (version 1.62).
The Inogeni Updater will then update the Inogeni device.
Once completed, which can take a couple of minutes, plug the Inogeni back into the VidyoRoom.
If the VidyoRoom was on, please reboot it in order for the Inogeni to update to the proper firmware version.

VidyoRoom 3.x - Inogeni is no longer recognized by the VidyoRoom