This article lists the subnets for the following environments:
- VidyoConnect (vidyocloud.com)
- VidyoConnect EU (eu.vidyoconnect.com)
- VidyoConnect Health Editions (health.vidyoconnect.com, health3.vidyoconnect.com, and health4.vidyoconnect.com) or
VidyoWorks Health (health.vidyoworks.com) - VidyoPlatform (platform.vidyo.io) and VidyoWorks (api.vidyocloud.com) PaaS systems
In addition, ports are listed in this section:
With VidyoCloud, the connection will be initiated from the client/endpoint side. This means that in most network environments, the VidyoCloud applications will work without requiring the network team to modify the configuration. Keep in mind, however, that in some environments which are more restrictive outbound, the network team may need to make changes that allow VidyoCloud to work.
If your organization blocks outbound traffic and your device is unable to reach certain services, you may need to add exceptions to your firewall. To do this, please refer to the How Do I Make Incoming and Outgoing Calls to Vidyo with My SIP/H.323 Endpoints?. This article provides the applicable network addresses and prefixes to include for inbound and outbound calls to Vidyo as it applies to your SIP/H.323 endpoint(s).
VidyoConnect (vidyocloud.com)
Production Subnets (Current)
The following table lists the current VidyoConnect production subnets.
| 34.64.138.64/27 | 34.97.90.96/27 | 35.234.208.0/28 |
| 34.65.86.64/27 | 34.101.174.96/27 | 35.234.224.0/27 |
| 34.74.178.64/26 | 34.105.241.96/27 | 35.234.240.0/26 |
| 34.74.234.64/26 | 34.105.98.0/24 | 35.235.0.0/28 |
| 34.84.74.64/26 | 34.106.96.64/26 | 35.235.32.0/26 |
| 34.86.227.0/25 | 35.190.112.0/27 | 35.235.48.0/27 |
| 34.87.177.64/26 | 35.192.192.0/25 | 35.243.0.64/26 |
| 34.87.250.64/27 | 35.192.195.128/25 | 35.243.8.0/26 |
| 34.89.158.64/26 | 35.203.232.0/27 | 35.246.78.224/27 |
| 34.89.234.64/26 | 35.227.0.0/26 | |
| 34.90.146.64/26 | 35.227.128.0/24 | 18.179.224.29/32 |
| 34.90.98.192/26 | 35.228.99.224/27 | 34.196.148.94/32 |
| 34.93.10.64/27 | 35.230.240.0/26 | 35.167.43.145/32 |
| 34.94.163.0/25 | 35.234.160.0/26 | 52.56.89.145/32 |
| 34.95.182.64/27 | 35.234.176.0/25 | 52.77.164.11/32 |
| 34.95.22.64/27 | 35.234.192.0/26 |
Added (March 2020)
The following table lists the subnets that were added in March, 2020. They ARE INCLUDED in the Production Subnets (Current) table at the beginning of this article.
|
34.74.178.64/26
|
34.90.146.64/26 |
35.246.78.224/27
|
| 34.89.234.64/26 | 35.192.195.128/25 |
Added (August 2020)
The following table lists the subnets that were added in August, 2020. They ARE INCLUDED in the Production Subnets (Current) table at the beginning of this article.
| 34.64.138.64/27 | 34.89.158.64/26 | 34.101.174.96/27 |
| 34.65.86.64/27 | 34.90.98.192/26 | 34.105.241.96/27 |
| 34.74.234.64/26 | 34.93.10.64/27 | 34.105.98.0/24 |
| 34.84.74.64/26 | 34.94.163.0/25 | 34.106.96.64/26 |
| 34.86.227.0/25 | 34.95.182.64/27 | 35.228.99.224/27 |
| 34.87.177.64/26 | 34.95.22.64/27 | |
| 34.87.250.64/27 | 34.97.90.96/27 |
VidyoCloud Staging Subnets (Current)
The following table lists the current VidyoCloud staging subnets.
| 34.64.190.64/28 | 35.227.0.64/27 | 35.234.240.64/27 |
| 34.65.70.64/28 | 35.227.129.192/26 | 35.235.0.16/28 |
| 34.97.94.96/28 | 35.230.240.64/26 | 35.235.32.64/26 |
| 34.101.246.96/28 | 35.234.160.64/27 | 35.235.48.32/28 |
| 34.106.234.96/28 | 35.234.176.192/26 | 35.243.0.32/27 |
| 35.190.112.32/28 | 35.234.192.128/27 | 35.243.8.64/27 |
| 35.192.192.192/27 | 35.234.208.16/28 | |
| 35.203.232.32/28 | 35.234.224.64/28 |
Added (August 2020)
The following table lists the subnets that were added in August, 2020. They ARE INCLUDED in the VidyoCloud Staging Subnets (Current) table above.
| 34.64.190.64/28 | 34.97.94.96/28 | 34.106.234.96/28 |
| 34.65.70.64/28 | 34.101.246.96/28 |
VidyoConnect EU (eu.vidyoconnect.com)
Production Subnets (Current)
The following table lists the current VidyoConnect EU production subnets.
| 34.65.86.64/27 | 34.90.146.64/26 | 35.234.160.0/26 |
| 34.89.158.64/26 | 35.190.112.0/27 | 35.235.32.0/26 |
| 34.89.234.64/26 | 35.203.232.0/27 | |
| 34.90.98.192/26 | 35.228.99.224/27 |
Added (March 2020)
The following table lists the subnets that were added in March, 2020. They ARE INCLUDED in the VidyoConnect EU Production Subnets (Current) table above.
| 34.89.234.64/26 | 34.90.146.64/26 |
Added (August 2020)
The following table lists the subnets that were added in August, 2020. They ARE INCLUDED in the VidyoConnect EU Production Subnets (Current) table above.
| 34.65.86.64/27 | 34.90.98.192/26 | 35.228.99.224/27 |
| 34.89.158.64/26 |
VidyoConnect Health Edition
(health.vidyoconnect.com, health3.vidyoconnect.com, and health4.vidyoconnect.com)
Production Subnets (Current)
The following table lists the current VidyoConnect Health Editions production subnets.
| 34.74.178.64/26 | 34.106.96.64/26 | 35.227.0.0/26 |
| 34.74.234.64/26 | 35.167.146.4/32 | 35.227.128.0/24 |
| 34.86.227.0/25 | 35.190.112.0/27 | 35.234.176.0/25 |
| 34.94.163.0/25 | 35.192.192.0/25 | 35.243.0.64/26 |
| 34.105.98.0/24 | 35.192.195.128/25 |
VidyoWorks Health (health.vidyoworks.com)
Production Subnets (Current)
The following table lists the current VidyoWorks Health production subnets.
| 34.74.178.64/26 | 34.106.96.64/26 | 35.227.0.0/26 |
| 34.74.234.64/26 | 35.190.112.0/27 | 35.227.128.0/24 |
| 34.86.227.0/25 | 35.192.192.0/25 | 35.234.176.0/25 |
| 34.94.163.0/25 | 35.192.195.128/25 | 35.243.0.64/26 |
| 34.105.98.0/24 |
Added (March 2020)
The following table lists the subnets that were added in March, 2020. They ARE INCLUDED in the above tables for VidyoConnect Health and VidyoWorks Health.
|
34.74.178.64/26
|
35.192.195.128/25
|
Added (August 2020)
The following table lists the subnets that were added in August, 2020. They ARE INCLUDED in the above tables for VidyoConnect Health and VidyoWorks Health.
| 34.74.234.64/26 | 34.94.163.0/25 | 34.106.96.64/26 |
| 34.86.227.0/25 | 34.105.98.0/24 |
VidyoWorks Health customers are being migrated to VidyoConnect Health Edition, and the VidyoWorks Health system will be deprecated upon migration completion.
VidyoPlatform (platform.vidyo.io) and VidyoWorks (api.vidyocloud.com) PaaS systems
Production Subnets (Current)
The following table lists the current VidyoPlatform and VidyoWorks PaaS production subnets.
| 34.64.138.64/27 | 34.95.182.64/27 | 35.230.240.0/26 |
| 34.65.86.64/27 | 34.95.22.64/27 | 35.234.160.0/26 |
| 34.74.178.64/26 | 34.97.90.96/27 | 35.234.176.0/25 |
| 34.74.234.64/26 | 34.101.174.96/27 | 35.234.192.0/26 |
| 34.84.74.64/26 | 34.105.241.96/27 | 35.234.208.0/28 |
| 34.86.227.0/25 | 34.105.98.0/24 | 35.234.224.0/27 |
| 34.87.177.64/26 | 34.106.96.64/26 | 35.234.240.0/26 |
| 34.87.250.64/27 | 35.190.112.0/27 | 35.235.0.0/28 |
| 34.89.158.64/26 | 35.192.192.0/25 | 35.235.32.0/26 |
| 34.89.234.64/26 | 35.192.195.128/25 | 35.235.48.0/27 |
| 34.90.146.64/26 | 35.203.232.0/27 | 35.243.0.64/26 |
| 34.90.98.192/26 | 35.227.0.0/26 | 35.243.8.0/26 |
| 34.93.10.64/27 | 35.227.128.0/24 | 35.246.78.224/27 |
| 34.94.163.0/25 | 35.228.99.224/27 |
Added (March 2020)
The following table lists the subnets that were added in March, 2020. They ARE INCLUDED in the above tables for VidyoWorks PaaS.
|
34.74.178.64/26
|
34.90.146.64/26 |
35.246.78.224/27
|
| 34.89.234.64/26 | 35.192.195.128/25 |
Added (August 2020)
The following table lists the subnets that were added in August, 2020. They ARE INCLUDED in the above tables for VidyoWorks PaaS.
| 34.64.138.64/27 | 34.89.158.64/26 | 34.101.174.96/27 |
| 34.65.86.64/27 | 34.90.98.192/26 | 34.105.241.96/27 |
| 34.74.234.64/26 | 34.93.10.64/27 | 34.105.98.0/24 |
| 34.84.74.64/26 | 34.94.163.0/25 | 34.106.96.64/26 |
| 34.86.227.0/25 | 34.95.182.64/27 | 35.228.99.224/27 |
| 34.87.177.64/26 | 34.95.22.64/27 | |
| 34.87.250.64/27 | 34.97.90.96/27 |
For All VidyoCloud Environments:
We host clients on AWS CDN which does not guarantee static IPs. AWS subnets can be found here: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html.
Ports
The following table lists the ports, IPs, and ranges.
| 443 | TCP | HTTPS |
| 17990 | TCP | Vidyo Signaling |
| 17992 | TCP | Vidyo Signaling |
| 1025-2048 | TCP | H245, Gatekeeper DIscovery and Q.931 Call Setup |
| 5060-5061 | TCP | SIP Signaling |
| 443 | UDP | DTLS Signaling |
| 50000-65535 | UDP | Media |
- Media ports are negotiated between the endpoint and the VidyoCloud server.
- VidyoGateway (H.323/SIP) negotiates media ports on UDP or TCP based on the offering from the incoming endpoint.
- For Vidyo endpoints, if the ports listed above are not allowed, the endpoint will try falling back to VidyoProxy using only 443.
- Some firewalls may misclassify the media traffic and apply a UDP default timeout. In these cases, calls will always drop at exactly the same time. To avoid call timeouts, change the default (0:02:00 – 2 minutes) to a time that is longer than the longest potential call.
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