When your organization invests in VidyoCloud, you automatically get Vidyo™ Plus Support from Vidyo.
You can contact Vidyo Support 24 hours a day, 7 days a week.
The following table lists the various methods you can use to contact Vidyo Support and how fast you can expect to receive a response. This enables you to select the best method depending on the urgency of your issue.
|To contact Vidyo
Support via this method...
|Use this number or URL...||And receive a response within...|
+ 1.866.99.VIDYO (+1.866.998.4396) Option #3
+ 33 975 18 19 00
|One business day|
|https://support.vidyocloud.com||One business day|
For the most efficient service when contacting Vidyo Support, follow these best practices:
- Call Vidyo Support for all urgent inquiries.
- Ensure that you have your Customer Service Account Number ready.
- Ensure that you know your software version.
- Obtain logs, if possible.
- Check the FAQ and troubleshooting instructions available on this site.
- Document the steps you took to investigate the issue prior to calling Vidyo Support.
- Create and manage your Support cases using the Self-Service Portal at https://support.vidyocloud.com.