When your organization invests in VidyoCloud, you automatically get Vidyo™ Plus Support from Vidyo.
You can contact Vidyo Support 24 hours a day, 7 days a week.
For the most efficient service when contacting Vidyo Support, follow these best practices:
- Call Vidyo Support for all urgent inquiries.
- Ensure that you have your Customer Service Account Number ready.
- Ensure that you know your software version.
- Obtain logs, if possible.
- Check the FAQ and troubleshooting instructions available on this site.
- Document the steps you took to investigate the issue prior to calling Vidyo Support.
- Create and manage your Support cases using the Self-Service Portal at https://support.vidyocloud.com.