When your organization invests in VidyoCloud, you automatically get Vidyo™ Plus Support from Vidyo. 

You can contact Vidyo Support 24 hours a day, 7 days a week.

The following table lists the various methods you can use to contact Vidyo Support and how fast you can expect to receive a response. This enables you to select the best method depending on the urgency of your issue.

To contact Vidyo
Support via this method...
Use this number or URL... And receive a response within...
Phone Americas:
+ 1.866.99.VIDYO (+1.866.998.4396) Option #3

France:
+ 33 975 18 19 00


Italy:
+39 0699266512


United Kingdom:
+44 2035141783
Two hours
Online ticketing
system

https://support.vidyocloud.com

One business day
Email https://support.vidyocloud.com One business day

 

For the most efficient service when contacting Vidyo Support, follow these best practices:

  • Call Vidyo Support for all urgent inquiries.
  • Ensure that you have your Customer Service Account Number ready.
  • Ensure that you know your software version.
  • Obtain logs, if possible.
  • Check the FAQ and troubleshooting instructions available on this site.
  • Document the steps you took to investigate the issue prior to calling Vidyo Support.
  • Create and manage your Support cases using the Self-Service Portal at https://support.vidyocloud.com.

 

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