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Contacting Vidyo Support

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This article was archived on March 30, 2020. For the latest contact information, please refer to the "Contact Us" article or the Contact Vidyo page.

When your organization invests in VidyoCloud, you automatically get Vidyo™ Plus Support from Vidyo. 

You can contact Vidyo Support 24 hours a day, 7 days a week. 

For the most efficient service when contacting Vidyo Support, follow these best practices:

  • Call Vidyo Support for all urgent inquiries.
  • Ensure that you have your Customer Service Account Number ready.
  • Ensure that you know your software version.
  • Obtain logs, if possible.
  • Check the FAQ and troubleshooting instructions available on this site.
  • Document the steps you took to investigate the issue prior to calling Vidyo Support.
  • Create and manage your Support cases using the Self-Service Portal at https://support.vidyocloud.com.

 

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