- Click the ‘Generate Diagnostics Report’ button
- The logs will be zipped and saved to the user’s Desktop
- Please specify the date/time that the issue occurred
- Send VidyoDesktop logs to Support
- Manual log location on Windows: C:\Users\*USERNAME*\AppData\Local\Vidyo\Data\User
- Manual log location on Mac:
- When you have finder selected, choose the “Go” dropdown window.
- If you are in OSX before Lion, “Library” will be listed
- If Lion or above, hold down the “Option” button and “Library” should appear as it is normally hidden.
- Click that and go to /Logs/Vidyo Desktop
- Please send the logs from this folder
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