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Gathering VidyoMobile for Android Logs

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VidyoMobile is Enghouse Vidyo's legacy mobile app. If you'd like to upgrade to our current offering, try the VidyoConnect™ mobile app. You can download the VidyoConnect mobile app for free from either the Google Play Store (if you have an Android device) or the Apple App Store (if you have an iOS device). We also invite you to visit our VidyoConnect page to find out more about all the VidyoConnect applications and the plans we offer. 

The information below about how to retrieve logs has been archived. If you would like current information about retrieving logs, refer to the Gathering VidyoMobile Logs article. If you would like more information about VidyoMobile, refer to the About VidyoMobile article. 

 

To retrieve logs from your Android device:

  1. Launch VidyoMobile
  2. On the upper right side click on Settings
  3. Click on Support
  4. Enter a description of the issue
  5. Send the logs to support@vidyocloud.com 
  6. Enter our ticket number in the Subject of the email(if one already exists).
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