Here are some answers to commonly asked questions to help you as you transition from Vidyo.io to VidyoPlatform.
How do I complete the transition to VidyoPlatform?
For more information about transitioning from Vidyo.io to VidyoPlatform, refer to this article.
Will I lose any functionality that I currently have on Vidyo.io when I move to VidyoPlatform?
No. VidyoPlatform has all of the same functionality as Vidyo.io.
What will happen to my Vidyo.io minutes and/or licenses?
When you move to production on VidyoPlatform, all of your minutes or licenses on Vidyo.io will be transferred over.
Is there an EU-only environment available on VidyoPlatform?
VidyoPlatform will have an EU-only environment available starting mid-May 2021.
Is there a pre-production or development system that I can test against prior to production?
Yes. Vidyo will provision you with a tenant free of charge until you’re ready to move forward with production.
How can I obtain professional services from Vidyo to support my migration?
Please reach out to us at EI.VidyoProfessionalServices@enghouse.com to learn more about our professional services packages.