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Transitioning from Vidyo.io to VidyoPlatform FAQ

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Here are some answers to commonly asked questions to help you as you transition from Vidyo.io to VidyoPlatform.

How do I complete the transition to VidyoPlatform?

For more information about transitioning from Vidyo.io to VidyoPlatform, refer to this article

Will I lose any functionality that I currently have on Vidyo.io when I move to VidyoPlatform?

No. VidyoPlatform has all of the same functionality as Vidyo.io.

What will happen to my Vidyo.io minutes and/or licenses?

When you move to production on VidyoPlatform, all of your minutes or licenses on Vidyo.io will be transferred over. 

Is there an EU-only environment available on VidyoPlatform?

VidyoPlatform will have an EU-only environment available starting mid-May 2021.

Is there a pre-production or development system that I can test against prior to production?

Yes. Vidyo will provision you with a tenant free of charge until you’re ready to move forward with production.

How can I obtain professional services from Vidyo to support my migration?

Please reach out to us at EI.VidyoProfessionalServices@enghouse.com to learn more about our professional services packages.

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    Tilo Christ

    The link in the first section (for more information click here) is linking back to this page. How do I really get more information?

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    Mona Cocciardi

    Thanks for letting be know about the link. It now goes to the Transitioning from Vidyo.io to VidyoPlatform FAQ article as it should have. That should help answer some questions, and you can also contact us at support@vidyocloud.com

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